Audra Enger
Owatonna,MN
Summary
Reliable employee who quickly masters new concepts and skills. Passionate about helping customers and creating amazing experiences. Provides top-notch service and support. Has exceptional communication skills with proven track record of building great rapport with team and customers alike.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Barista
Starbucks
Owatonna
05.2023 - Current
- Prepared a variety of coffee beverages following standardized recipes.
- Maintained cleanliness and organization of workstations and equipment.
- Assisted in training new baristas on beverage preparation techniques.
- Managed cash register operations and processed customer transactions accurately.
- Collaborated with team members to ensure smooth service flow during busy hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
Cake Decorator
Cash Wise Foods
Owatonna
07.2021 - 04.2025
- Decorated cakes for various occasions using creative techniques and designs.
- Assisted customers in selecting cake styles and flavors based on preferences.
- Maintained cleanliness and organization of decorating workspace and tools.
- Managed inventory of decorating supplies to ensure availability for production.
- Handled cash, credit card and check transactions.
- Trained new staff on proper decorating techniques and safety procedures.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Troubleshot any issues that arose during the cake decorating process.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
Education
Owatonna Senior High School
Owatonna, MNSkills
- Team collaboration
- Attention to detail
- Time management
- Effective communication
- Cleanliness
- Exceptional customer service
- Cash handling
- Food safety
- Inventory management
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Barista
Starbucks
05.2023 - Current
Cake Decorator
Cash Wise Foods
07.2021 - 04.2025
Owatonna Senior High School