Audra Herrera
Arroyo Hondo,NM
Summary
Accomplished General Manager at Sabroso Restaurant And Bar, adept in employee management and customer relations, significantly improved satisfaction and efficiency. Skilled in POS systems and team training, fostering a culture of teamwork and high performance.
Overview
14
14
years of professional experience
Work History
Floor Manager
Taos Inn
07.2024 - Current
- Manage a team of 12-16 employees to maintain smooth-running operations of Restaurant and bar.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain customer satisfaction.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
General Manager
Sabroso Restaurant And Bar
06.2016 - 04.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Completed payroll for employees and maintained detailed records of procedures.
Lead Server
Trading Post Cafe
05.2010 - 05.2016
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Education
Associate of Science - Mathematical Sciences
University of New Mexico
Albuquerque, NM05.2017
High School Diploma -
Mesa Vista HighSchool
Ojo Caliente, NM05.2004
Skills
- Employee Management
- Customer Relations
- POS Systems
- Policy Enforcement
- Team training and development
Timeline
Floor Manager
Taos Inn
07.2024 - Current
General Manager
Sabroso Restaurant And Bar
06.2016 - 04.2024
Lead Server
Trading Post Cafe
05.2010 - 05.2016
Associate of Science - Mathematical Sciences
University of New Mexico
High School Diploma -
Mesa Vista HighSchool
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