Audra Hewlett
Fresno,CA
Summary
To secure a challenging Remote Customer Service position where 20+ years in a call center environment and 5 years of established remote reliability can be utilized to exceed performance goals and enhance customer interactions.
Overview
19
19
years of professional experience
Work History
Tech Support - Remote
ALORICA, INC.
09.2020 - 07.2025
- Handled inbound tech support calls, documented customer interactions in CRM system, collaborated with technical teams to ensure a timely resolution, conducted product tutorials for new users
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Financial Service Rep
T - MOBILE
01.2011 - 01.2016
- Handled inbound financial calls, set up payment arrangements, restored service when payment was made
Customer Service Rep
DISH NETWORK
01.2007 - 01.2010
- Handled inbound calls tech calls, assisted installers with set up, collaborated with other teams to resolve satellite signal, performed plan changes and took payment for billing
Education
Associates in Applied Science - Accounting
HEALD COLLEGE
Fresno, CA01-2007
Skills
- Complex Problem Resolution
- Technical Troubleshooting
- Integrated support services
- Proficient in CRM tools
- Experienced with collaboration platforms like Teams and Slack
- Friendly, positive attitude
Timeline
Tech Support - Remote
ALORICA, INC.
09.2020 - 07.2025
Financial Service Rep
T - MOBILE
01.2011 - 01.2016
Customer Service Rep
DISH NETWORK
01.2007 - 01.2010
Associates in Applied Science - Accounting
HEALD COLLEGE