Marquisia Jones
Dallas,TX
Summary
Seasoned Customer Service Representative with 11 years of experience, including remote supervisory roles, HIPAA compliance, and insurance industry expertise. Proficient in Microsoft Office; adept at managing inbound and outbound communications, and executing sales strategies. Seeking to leverage customer service and leadership skills in a new Customer Service Representative position.
Support professional with focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.
Overview
11
11
years of professional experience
Work History
Permanency Support Worker
Texas Family Initiative LLC
08.2024 - 02.2025
- Provide support to staff in the Permanency Services Program
- Promotes the well-being of children assist with basic services to meet the developmental needs of children and families
- Facilitate placement support by obtaining required documents and preparing case files audits
- Transport children to visits and court
Case Manager
McKesson
10.2023 - 03.2024
- Developed and executed marketing strategies for product launches, encompassing direct mail campaigns, trade show participation, and sales training initiatives
- Enhanced online presence through targeted email marketing campaigns, contributing to the product's market engagement
Supervisor Audit Agent
Carnival Cruise Line
05.2022 - 10.2023
- Managed a high volume of inbound and outbound communications, providing detailed information regarding mail order prescriptions to retirees
- Executed sales strategies to encourage the adoption of mail order pharmacy services among potential clients
- Maintained confidentiality and accuracy while processing personal information and prescription specifications for members and employees
Supervisor Customer Service Representative
Chime Solution
02.2020 - 04.2022
- Monitored and upheld secure cash handling protocols, including initializing registers with starting funds and adhering to company policies during transactions
- Performed end-of-day cash reconciliations, accurately balancing funds and documenting any discrepancies to maintain financial integrity
- Diligently maintained transaction and procedure logs to ensure a thorough record of daily operations
Supervisor Sr. Collection Agent
Iqor
04.2019 - 02.2020
- Oversaw a team of collection agents at iQor, implementing strategic initiatives to enhance debt recovery processes, while maintaining compliance with industry regulations and fostering a collaborative work environment
Application Data Processor
Willis Tower Watson
04.2014 - 08.2018
- Efficiently processed and managed application data for clients at Willis Tower Watson, ensuring accuracy, compliance, and timely updating of systems in alignment with company standards and client requirements
Education
Diploma -
Equality Education Academy
Bachelor of Science - Psychology
Post University
04-2027
Bachelor of Science - Criminal Justice
Colorado Technical University
01.2022
Skills
- Conflict Resolution
- Quality Assurance
- Negotiation Skills
- Client Acquisitions
- Complex Problem Resolution
- Multi-Tasking
- Sales
- Verbal Communication
- Attention To Detail
- Problem-solving
- Emotional support
- Health and safety awareness
- Active listening
Timeline
Permanency Support Worker
Texas Family Initiative LLC
08.2024 - 02.2025
Case Manager
McKesson
10.2023 - 03.2024
Supervisor Audit Agent
Carnival Cruise Line
05.2022 - 10.2023
Supervisor Customer Service Representative
Chime Solution
02.2020 - 04.2022
Supervisor Sr. Collection Agent
Iqor
04.2019 - 02.2020
Application Data Processor
Willis Tower Watson
04.2014 - 08.2018
Bachelor of Science - Criminal Justice
Colorado Technical University
Diploma -
Equality Education Academy
Bachelor of Science - Psychology
Post University
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