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Seasoned Customer Service Representative with 11 years of experience, including remote supervisory roles, HIPAA compliance, and insurance industry expertise. Proficient in Microsoft Office; adept at managing inbound and outbound communications, and executing sales strategies. Seeking to leverage customer service and leadership skills in a new Customer Service Representative position.
Support professional with focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.

Driven and self-motivated professional with a creative mindset, eager to embrace new challenges and contribute effectively in both independent and team settings. Committed to knowledge sharing and adaptable to diverse situations and environments, ensuring seamless collaboration and support. Prepared to take initiative in providing management and fostering team success. Passionate about continuous learning and growth, dedicated to achieving excellence in every endeavor.

Well-rounded professional backed by education, administrative support, call center, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality. Regarded as a natural people person with strong interpersonal communication skills. Well-organized, manage time and priorities in multi-task environments. Ability to work independently and prioritize workload according to project goals and objectives.

 Dedicated Permanency Support Worker at TFI Family Services, skilled in crisis intervention and behavioral support. Proven ability to enhance family dynamics and promote positive change through effective communication and empathetic engagement. Successfully collaborated with interdisciplinary teams to ensure compliance and improve client outcomes, demonstrating strong organizational and time management skills. 

Jenna Spencer

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Permanency Support Worker

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Bachelor of Science - Criminal Justice-E- Human Services

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Permanency Support Worker

International Shipper

Bachelor of Science - Criminal Justice-E- Human Services

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