Audra Kelly
Minneapolis,MN
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Banquet Server
Edina Country Club
Edina, MN
11.2019 - Current
- Collaborate with kitchen staff on timing of meal progression to deliver food, adapting service based on any event host requests and changes to the predetermined event timeline.
- Address any guests concerns quickly to improve event experience and if necessary, escalated issues to management for resolution.
- Provide exceptional service to high volume of guests.
- Prepare for busy periods by restocking stations and maintaining clean work area before, during and after shifts.
- Completing side work during downtime to set the team up for future event success. Folding napkins, polishing silver and glassware.
- Uphold exceptional food, beverage and service standards to surpass guest expectations.
- Serve events anywhere from 6-300 people.
- Arranged place settings with tablecloths, napkins and tableware according to event order instructions.
Key Holder
Burnsville Smoke Shop
Burnsville, MN
08.2020 - 04.2021
- Operated POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions as well as upselling and recommending merchandise.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays.
- Helped with purchases and signed customers up for rewards program.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
Dietary Aide
Minnesota Masonic Home
Bloomington, MN
03.2018 - 08.2019
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Set up trays and food service carts to deliver food to residents.
- Helped with meal prep for daily meals.
- Served food and snacks according to planned menu and patients' diet orders.
- Served specific meals to patients with special dietary needs.
- Stocked food and other supplies for main kitchen and units.
- Engaged with residents to provide positive and enriching experiences.
- Set tables before patients arrived to maintain meal plan productivity.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident.
Key Holder
Halloween Express
Bloomington , MN
- Seasonal Employment from 2017-2019
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Counted and balanced registers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used POS register system to complete transactions.
- Researched out of stock items to find additional inventory in other store locations.
Education
Estheticians License - Esthetician
Minnesota School of Cosmetology
Plymouth03.2020
High School Diploma -
Jefferson High School
Bloomington, MN06.2019
Skills
- Facials
- Chemical Facial Peels
- Make-Up Application
- Hair Removal
- Eyebrow Shaping
- Eyelash and Eyebrow Tinting
- Product Demonstrations
- Personalized Care Regimens
- Client Consultations
- Industry Trends Research
- Assessing Skin Condition
- Outstanding Client Care
- Equipment Sterilization
- Teamwork
- Time Management
- Organization
- Conflict Resolution
Volunteer Work
- Volleyball Coach for Bloomington Athletic Association.
2019 Season and 2023 Season
Timeline
Key Holder
Burnsville Smoke Shop
08.2020 - 04.2021
Banquet Server
Edina Country Club
11.2019 - Current
Dietary Aide
Minnesota Masonic Home
03.2018 - 08.2019
Key Holder
Halloween Express
Estheticians License - Esthetician
Minnesota School of Cosmetology
High School Diploma -
Jefferson High School