Sofia Messina
York,PA
Summary
Have graduated from The Aveda Institute Maryland on July 30th, 2024. I am passionate on helping people feel confident in their skin and helping them to love skin care!
Overview
4
4
years of professional experience
Work History
Server
Regents Glen Country Club
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Store Associate
T.J. Maxx
07.2022 - 12.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Cashier
Jim and Nenas
06.2020 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- kept the space clean and tidy
- washed dishes
- Made food items such as subs and salads
Cashier/ Ice Cream Scooper
Perrydell Farm And Dairy
07.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Scooped ice cream and made shakes
- stocked the refrigerator and freezer
- cleaned and set up for the next day
Education
Esthetics License - Esthetician
Aveda Institute -Maryland
Bel Air, MD07.2024
High School Diploma -
York Catholic High School
York Pa 05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Multi- tasking
- Facials
- Facials with devices
- Body treatments
- Facial waxing
- Back facials
- Lymphatic drainage massage
Timeline
Server
Regents Glen Country Club
01.2023 - Current
Store Associate
T.J. Maxx
07.2022 - 12.2022
Cashier/ Ice Cream Scooper
Perrydell Farm And Dairy
07.2021 - 05.2022
Cashier
Jim and Nenas
06.2020 - 07.2022
Esthetics License - Esthetician
Aveda Institute -Maryland
High School Diploma -
York Catholic High School
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