Audra Lenz
Saint Joseph,MO
Summary
Sales professional who excels in high-productivity environments, completing tasks efficiently, and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging scenarios. Experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure, and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
Work History
Sales Representative
Gray Manufacturing Company
Saint Joseph, MO
01.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales revenue by identifying and targeting high-potential accounts.
Shift Leader
SUBWAY®Restaurants
Saint Joseph, MO
03.2014 - 01.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
High School Diploma -
Central
Saint Joseph, MO05-2017
Skills
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Complex Problem-solving
- Cold calling
- CRM proficiency
- Systems and software expertise
- Time management
- Adaptability and flexibility
Timeline
Sales Representative
Gray Manufacturing Company
01.2022 - Current
Shift Leader
SUBWAY®Restaurants
03.2014 - 01.2022
High School Diploma -
Central