Audra Lenz
Saint Joseph,MO
Summary
Sales professional who excels in high-productivity environments, completing tasks efficiently, and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging scenarios. Experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure, and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
Work History
Sales Representative
Gray Manufacturing Company
01.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales revenue by identifying and targeting high-potential accounts.
Shift Leader
SUBWAY®Restaurants
03.2014 - 01.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
High School Diploma -
Central
Saint Joseph, MO05-2017
Skills
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Complex Problem-solving
- Cold calling
- CRM proficiency
- Systems and software expertise
- Time management
- Adaptability and flexibility
Timeline
Sales Representative
Gray Manufacturing Company
01.2022 - Current
Shift Leader
SUBWAY®Restaurants
03.2014 - 01.2022
High School Diploma -
Central
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