AUDRA RAGAN
Pittsburgh,PA
Summary
Motivated and detail-oriented sales professional with healthcare experience and proven success in client relationship management and revenue growth. Eager to leverage clinical knowledge and sales expertise to contribute to Stryker’s mission of advancing medical technology and improving patient outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Account Manager
Your Surgery Store
12.2024 - Current
- Developed and maintained strong relationships with over 50 healthcare clients, achieving a 25% increase in client retention and expanding long-term partnerships.
- Identified customer needs and delivered tailored surgical product solutions, driving a 30% revenue growth within the first 6 months through strategic upselling and cross-selling.
- Collaborated cross-functionally with marketing, operations, and customer support to streamline processes, resulting in a 15% improvement in client issue resolution time and enhanced customer satisfaction.
- Monitored B2B sales performance and market trends to forecast and optimize strategies, contributing to a 20% increase in quarterly sales pipeline accuracy.
- Recognized as “Top Performer” in Q1 2025 for exceeding sales targets by 30% and consistently delivering exceptional customer service.
Licensed Practical Nurse – Med Surg Cardiac Unit
UPMC Jameson Hospital
01.2024 - 12.2024
- Collaborated with interdisciplinary teams to implement treatment plans and improve patient outcomes in a fast-paced cardiac care environment.
- Educated patients and families on complex medical procedures with clear communication, strengthening patient trust and satisfaction.
- Demonstrated strong understanding of cardiovascular health and patient-centered care, skills transferable to understanding clinical product applications.
Lead Licensed Practical Nurse – Dermatology
UPMC Shadyside Dermatology
09.2021 - 12.2023
- Trained and mentored new nursing staff, showcasing leadership and communication skills.
- Implemented inventory management systems to optimize supplies, reduce waste, and maintain regulatory compliance.
- Managed prior authorizations and liaised with insurance companies, honing negotiation skills and familiarity with healthcare reimbursement processes.
Education
Licensed Practical Nurse Diploma -
Central Pennsylvania Institute of Science and Technology
Pleasant Gap, PA07.2021
Bachelor of Science - Nutritional Sciences
Penn State University, College of Health and Human Development
University Park, PA05.2020
Skills
- Client Relationship Management
- Product knowledge & Clinical insight
- Time Management & Organization
- Goal-Oriented Mindset
Certification
- Licensed Practical Nurse
- Basic Life Support (BLS)
Timeline
Sales Account Manager
Your Surgery Store
12.2024 - Current
Licensed Practical Nurse – Med Surg Cardiac Unit
UPMC Jameson Hospital
01.2024 - 12.2024
Lead Licensed Practical Nurse – Dermatology
UPMC Shadyside Dermatology
09.2021 - 12.2023
Bachelor of Science - Nutritional Sciences
Penn State University, College of Health and Human Development
Licensed Practical Nurse Diploma -
Central Pennsylvania Institute of Science and Technology
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