Audray Akbar
Wheeling,IL
Summary
Experienced Service Manager offering 20 plus years of experience in the hospitality industry. Proficient in business practices, standards of operation, and customer needs. Able to set and maintain high expectations for all team members.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Cooper's Hawk Winery and Restaurant
Wheeling, IL
09.2023 - Current
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Ordered supplies from vendors as needed while staying within budget guidelines.
Service Manager
Longhorn Steakhouse
Algonquin, IL
03.2020 - 10.2022
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Adhered to customer service standards to foster satisfaction and retention.
- Hired and trained service department staff to drive performance.
Service Manager
The Lucky Monk
South Barrington, Illinois
07.2018 - 06.2020
- Hired, trained, developed, and monitored the performance of service department staff.
- Maintained extremely low employee turnover through motivating leadership and employee support.
- Created employee work schedules to keep all shifts properly staffed.
Service Manager
Texas de Brazil
Albany, NY
02.2017 - 04.2018
- Communicated changes from management to inform and educate department employees.
- Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism.
Staff Trainer, Server
Texas de Brazil
LEXINGTON, KY
01.2016 - 02.2017
- Managed closing duties, including restocking items.
- Educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Recommended daily specials, wine selections, and desserts to guide patrons toward more profitable items.
- Promoted desserts, appetizers, and specialty drinks.
Server Trainer
Tony's
LEXINGTON, KY
09.2014 - 01.2016
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Supervisor, Server
The Lucky Monk
South Barrington, Illinois
02.2011 - 08.2014
- Managed closing duties, including restocking items and reconciling cash drawers.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts.
Intern Equipment Manager
Chicago Bears
Chicago, IL
04.2004 - 10.2004
- Monitored supplier operations to verify quality, delivery schedule, and conformance to contract specifications.
- Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
- Communicated effectively with coaches and fellow athletes, including organizing meetings.
Education
Business Management
University of Kentucky
Lexington, KYSkills
- Coaching and mentorship
- Task delegation
- Relationship Development
- Staff management
- Working collaboratively
- Flexible
- Training & Development
Certification
- ServSafe
Timeline
Restaurant Manager
Cooper's Hawk Winery and Restaurant
09.2023 - Current
Service Manager
Longhorn Steakhouse
03.2020 - 10.2022
Service Manager
The Lucky Monk
07.2018 - 06.2020
Service Manager
Texas de Brazil
02.2017 - 04.2018
Staff Trainer, Server
Texas de Brazil
01.2016 - 02.2017
Server Trainer
Tony's
09.2014 - 01.2016
Supervisor, Server
The Lucky Monk
02.2011 - 08.2014
Intern Equipment Manager
Chicago Bears
04.2004 - 10.2004
Business Management
University of Kentucky
- ServSafe
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