Audre McLaine
Philadelphia
Summary
Caring Youth Care Worker with 25 years of experience mentoring troubled adolescents. Adept at working with homeless, runaway and delinquent youth. Diligent in supervising youth activities, teaching life skills and promoting self-esteem and healing through individual and group counseling, Analyzes situations effectively and accurately and works independently. Experienced with creating safe and supportive environments for youth. Utilizes conflict resolution and crisis intervention skills to promote positive outcomes. Knowledge of behavioral management techniques and emotional support strategies. I am experienced in working with children and youth ranging from early childhood through teenagers. I am empathic and talented in developing and implementing core plans to meet individualized needs of children and young adults. I love to modivate, educate and nuture the expansion of minds of children, youth and young adults. I enjoy utilizing the life skills which were given to me, so I may pass Wellness of Life to others.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Receptionist
The Diplomat Hotel, The Villa, Carson Valley
Fla., Ambler, Flowertown
08.1991 - Current
- Managed front desk operations and provided exceptional guest service.
- Coordinated reservations and handled guest inquiries efficiently.
- Maintained accurate records of guest check-ins and check-outs.
- Assisted in managing hotel communications and directed calls appropriately.
- Processed payments and maintained cash handling procedures securely.
- Scheduled appointments for hotel services and amenities effectively.
- Supported team in maintaining a professional and welcoming environment.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Youth Care Worker
The Villa & Carson Valley Childrens Aide
10 2004 - 08 2025
- Increased awareness of social issues among youth by organizing informative workshops and discussions.
- Provided academic support during homework hours helping students stay on track academically.
- Facilitated group therapy sessions, contributing to emotional healing of participants.
- Promoted emotional well-being by providing individualized support and counseling to address personal challenges faced by each youth.
- Collaborated with multidisciplinary teams to create comprehensive treatment plans tailored to each youth''s specific needs.
- Provided emotional support and guidance to promote positive self-esteem and resilience in challenging situations.
- Reduced incidents of negative behavior by implementing positive reinforcement strategies.
- Completed clear and concise documentation of youth behavior and actions.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Maintained detailed records of each youth's progress and challenges to inform care strategies and interventions.
- Improved communication skills among youth with tailored conflict resolution training.
- Built strong, trust-based relationships with youth, becoming reliable and positive role model.
- Evaluated needs of youth and outlined measures to address.
- Enhanced youth development by implementing structured activities and educational support.
- Maintained accurate case records, ensuring compliance with organizational policies and state regulations.
- Monitored and reported on effectiveness of care plans, adjusting strategies as necessary to meet changing needs.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced well-being of youth by developing and implementing engaging educational and recreational programs.
- Led emergency response efforts during crises, ensuring safety and well-being of all youth in facility.
- Supported transition of youth back into their communities or to independent living situations with tailored life skills training.
- Organized cultural and educational field trips to enhance learning experience and broaden horizons.
- Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.
- Led weekly group therapy sessions focusing on topics such as anger management, coping strategies, relationship building, and self-esteem enhancement.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
Education
Liberal Arts - Early Education & General Studies
Community College of Philadelphia
15th & Spring Garden st.Continuing Education
St. Joseph University
Philadelphia, Pennsylvania Skills
- Youth advocacy
- Group and individual sessions
- Records Maintenance
- Life skills instruction
- Resource coordination
- Microsoft Office Suite
- Community Resources
- Behavior mirroring
- File management
- Multitasking Abilities
- Self-Motivated
- Attention to Detail
- Analytical and Critical Thinking
- Micro- Software Proficiency
- Critical Thinking
- Active Listening
- Cultural Awareness
- Good Telephone Etiquette
- Written Communication
- Teambuilding
Certification
- I have COMPLETED ALL TRAINING ON HIGH LEVELS,
- INCLUDING MED TRAINING
- LEADERSHIP
- CRISIS
- ORGANIZATION
- SELF STARTER
- BEHAVIORAL RECORDS
Accomplishments
- Documented and resolved clothing distribution which led to positive manage of childrens funds produced by the government.
- Used Microsoft Excel to develop inventory tracking spreadsheets for each child.
- Achieved excellent results by self shopping, recording, and maitaining all recites, and balances of 100 plus youth.
Personal Information
Timeline
Receptionist
The Diplomat Hotel, The Villa, Carson Valley
08.1991 - Current
Youth Care Worker
The Villa & Carson Valley Childrens Aide
10 2004 - 08 2025
Liberal Arts - Early Education & General Studies
Community College of Philadelphia
Continuing Education
St. Joseph University