Monique Lucero
Seattle
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Resourceful Manager offering history of success
Overview
23
23
years of professional experience
Work History
Receptionist/Office Administrative Assistant
Lincoln Towing
Seattle
11.2017 - 04.2025
- Scheduled appointments for clients, customers, and other visitors.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Assisted with onboarding of new employees by providing orientation information and support.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Provided administrative support to multiple departments within the organization.
Volunteer
Volunteer @ West Seattle Food Bank
Seattle
11.2015 - 11.2020
- Assisted with fundraising efforts, including event planning and donor outreach.
- Provided assistance to staff in the daily operations of the organization.
- Offered support and assistance to community members.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Helped with prep, set up, and breakdown of community and public events.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Helped maintain accurate records of client visits and donations received.
- Inspected incoming shipments for quality control purposes.
- Collaborated with other volunteers to ensure efficient operation of the food bank.
- Assisted with stocking shelves with donated food items.
- Developed relationships with community partners to increase donations of food items.
- Organized and distributed food packages according to client needs.
Youth Development Professional
Boys And Girls Club Of South San Francisco
South San Francisco
11.2001 - 11.2010
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Offered tutoring and mentoring to school-aged children in need of additional support.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Took part in sports, games, and movie nights with children.
- Worked directly with at-risk or youth offenders to improve life skills.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Implemented variety of fun and recreational activities for residents.
- Maintained accurate documentation of youth progress in line with reporting requirements.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Wrote reports for family and caregivers, documenting progress, challenges, and therapy milestones.
Education
Diploma - Basic
South San Francisco High School
South San Francisco, CA07.2000
Skills
- Social integration
- Youth advocacy
- Peer mentoring
- Dependable and Responsible
- Flexible and Adaptable
- Data entry
- Attention to detail
- Business administration
- Resource navigation
- Conflict resolution
- Community outreach
- Crisis support
- Community advocacy
Timeline
Receptionist/Office Administrative Assistant
Lincoln Towing
11.2017 - 04.2025
Volunteer
Volunteer @ West Seattle Food Bank
11.2015 - 11.2020
Youth Development Professional
Boys And Girls Club Of South San Francisco
11.2001 - 11.2010
Diploma - Basic
South San Francisco High School