Nohemi Ortega
Fairview,NJ
Summary
College student with passion and dedication to helping any kind of person. Strong analytical and communications skills as well as the ability to to manage multiple tasks with minimal supervision. Excellent interpersonal skills who can adapt to any type of environment.
Overview
4
4
years of professional experience
Work History
Receptionist/Office Administrative Assistant
Honda
12.2021 - Current
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted and directed visitors to appropriate personnel and answered average of 200+ calls and emails daily.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Greeted customers, answered general questions and directed to appropriate locations.
Social Media Assistant
All American Ford
12.2022 - 05.2023
- Networked and researched to stay current with best practices, trends, topics, strategies, industry standards and regulations related to social media.
- Engaged and communicated one-on-one with online customers via social media messaging, generated brand awareness and promoted positive product impressions to increase sales.
- Supported social media campaigns from content creation to measurement of campaign success and quantified results via dashboard reports.
Customer Service Representative
Guest Services
12.2021 - 12.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Party Host
American Dream
09.2021 - 12.2022
- Tracked seated guests and available seating using computer-based and mobile reservation software
- Began and ended events punctually by monitoring time and pacing schedule of activities
- Greeted and logged in each guest, delivering instructions and details on games and party activities.
Retail Sales Associate
Daiso
07.2020 - 09.2021
- Stocked merchandise to sales floor, Organize merchandise (pick up and returns) - Inventory (count items in store)
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Product Knowledge, Customer Service, POS Software, Strong Communication and Interpersonal Skills, Computer Proficiency and Microsoft Office, Sales and Promotions, Cash Register Operation
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Education
Bachelor Of Education - Education of Individuals in Secondary Special Education Programs
Montclair State University
Montclair, NJ05.2023
Associate of Arts - Liberal Arts
Bergen Community College
Paramus, NJ01.2021
High School Diploma -
Cliffside Park High School
Cliffside Park, NJ06.2019
Skills
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit
- Product Knowledge
- Social Media Management
- Customer Service
- POS Software
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- Sales and Promotions
- Cash Register Operation
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Memorized official and off-menu coffee and tea preparations Maintained calm demeanor during high-volume periods and special events
- Supported highest standards of conduct and service to support company reputation
- Maintained order and cleanliness of work areas to conform with health codes
- Acquired new skills to support team and further accommodate customer needs
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations
- Client Interaction
- Proficient in Excel
Voluntary Work
I have been volunteering working with kids in the kids Ministry since I was 15. I teach kids from ages 1-16. I help them with any questions they have during our Bible study assist in activities and plan out weekly assignments. I also organized our summer camps for the kids which involves lots of activities, out door fun and engagement to our dance routines. I volunteer and work with kids till this day, every Sunday and summer to help out.
Timeline
Social Media Assistant
All American Ford
12.2022 - 05.2023
Receptionist/Office Administrative Assistant
Honda
12.2021 - Current
Customer Service Representative
Guest Services
12.2021 - 12.2022
Party Host
American Dream
09.2021 - 12.2022
Retail Sales Associate
Daiso
07.2020 - 09.2021
Bachelor Of Education - Education of Individuals in Secondary Special Education Programs
Montclair State University
Associate of Arts - Liberal Arts
Bergen Community College
High School Diploma -
Cliffside Park High School