Audrea Garcia
EL Paso,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Sales Consultant
TTEC
08.2019 - 11.2019
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Customer Service Representative
Alorica
08.2017 - 11.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered constant flow of customer calls with minimal wait times.
Cashier
McDonald's Restaurant
07.2015 - 10.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Arts - Interior Design
Rocky Mountain College of Art And Design
Denver, COSkills
- Complaint Resolution
- Appointment Scheduling
- Product Knowledge
- Cash Handling
- Data Entry Background
- Time Management
- Data Entry Background
- Positive Attitude
Timeline
Sales Consultant
TTEC
08.2019 - 11.2019
Customer Service Representative
Alorica
08.2017 - 11.2017
Cashier
McDonald's Restaurant
07.2015 - 10.2015
Bachelor of Arts - Interior Design
Rocky Mountain College of Art And Design