Madison Hall
Long Beach,CA
Summary
Compassionate pet professional with the poise to tackle multiple tasks in an office-centered environment. Offering dynamic telephone, interpersonal and data entry skills.
Overview
11
11
years of professional experience
Work History
Sales Consultant
Pet Food Express
05.2023 - Current
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Reset pet wash station between appointments and disinfected equipment.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased client retention through effective communication and understanding of pet owner preferences.
Lead Barista
STARBUCKS COFFEE COMPANY
05.2020 - 10.2022
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
Customer Service Representative
Court Street Ford
12.2019 - 04.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and using rewards system, improving overall user experience.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
Pharmacy Clerk
Riverview Pharmacy
06.2013 - 12.2019
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Optimized workflow efficiency through effective use of pharmacy software systems for prescription tracking and drug interactions checking.
- Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
Education
Bachelor of Arts - Education
Roosevelt University
Chicago Bachelor of Arts -
Chicago State University
Chicago, ILSkills
- Complaint Resolution
- Data Inputting
- Telephone Skills
- Call Management
- CRM Software
- Clerical Support
- Scheduling
- Written and Oral Communication
Volunteer Experience
The Little Lion Foundation- Long Beach, Ca
- Cleaned and sanitized 12 kennels while upholding organization standards.
- Facilitated 6 adoptions with a 100% retention rate.
- Administered oral and topical medication accurately and efficiently.
Timeline
Sales Consultant
Pet Food Express
05.2023 - Current
Lead Barista
STARBUCKS COFFEE COMPANY
05.2020 - 10.2022
Customer Service Representative
Court Street Ford
12.2019 - 04.2020
Pharmacy Clerk
Riverview Pharmacy
06.2013 - 12.2019
Bachelor of Arts - Education
Roosevelt University
Bachelor of Arts -
Chicago State University
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