Audrea Rivers
Conyers,GA
Summary
Diligent Claims Associate versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines.
Overview
11
11
years of professional experience
Work History
Claim Associate
State Farm
05.2017 - Current
- Diligently assess auto accidents, while offering remarkable customer experience throughout the handling of lower complexity claims.
- Maintain documentation throughout the claim process, accurately recording detail information, processing outgoing correspondence, and evidence to facilitate efficient claim handling.
- Interact professionally and empathetically with policyholders, claimants, and other stakeholders, providing timely updates, addressing inquiries, and offering personalized assistance to enhance customer satisfaction to ensure long term client relationship.
- Demonstrate a comprehensive understanding of auto insurance policy, coverage provisions, and regulatory guidelines, applying sound judgement and analytical skills to interpret policy terms and ensure adherence to industry standards and best practices.
- Collaborate proactively with cross-functional teams attempt to implement innovative solutions aimed at optimizing operational efficiency while delivering superior claim handling.
Utility Customer Operations Leader
Dekalb County Government
02.2013 - 05.2017
- Primary responsibility involved addressing customer inquiries, resolving issues related to water services, and ensuring resident satisfaction.
- Handled a variety of customer concerns, ranging from billing inquiries to service disruptions, with tact and professionalism. Became well-versed in the intricacies of water utility systems and consistently strived to ensure that residents received accurate information and timely assistance.
- As a Leadership Assistant, I played a pivotal role in onboarding and training new hires, imparting essential knowledge about departmental procedures and customer service best practices.
- Served as a primary point of contact for colleagues seeking guidance or assistance, fostering a supportive and collaborative work environment.
- Assisted with streamline operations, enhance team cohesion, and improve overall efficiency within the department.
- Contributed to the department's mission of delivering exceptional service to the residents of Dekalb County.
Education
Associate of Science - Criminal Justice
ITT Technical Institute
Forest Park, GA08.2012
Skills
- Reporting abilities
- Critical thinker
- Policy Review
- Application Review
- Claims adjustment
- Documentation skills
- Strong decision making skills
- Regulatory Compliance
- Excellent administrative abilities
- Ability to multi - task
- Work efficiently in team environments
- Exceptional verbal and communication skills
Timeline
Claim Associate
State Farm
05.2017 - Current
Utility Customer Operations Leader
Dekalb County Government
02.2013 - 05.2017
Associate of Science - Criminal Justice
ITT Technical Institute
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