Kelly Gibson
Chandler,AZ
Summary
Claim Associate licensed in forty-eight states with State Farm. Highly motivated Office Assistant with experience in efficiently completing and coordinating administrative tasks; Avid learner able to adapt to and leverage new technologies and systems; Prioritizes and completes multiple tasks simultaneously and following through to achieve project goals; Engages complex problem solving, time management, and prioritization skills to meet administrative needs; Organized and diligent with a sincere commitment to exceptional customer service and teamwork Skills
Overview
32
32
years of professional experience
1
1
Language
Work History
Claim Associate
State Farm
09.2023 - Current
- Licensed in 48 states to work claims in Auto Express.
- Responsibilities: gathering facts of loss, determining liability, managing insureds and claimants rentals, tows, and repairs.
- Knowledge of standard procedures. Engaging with customers to provide excellent service and satisfaction.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Followed up with customers on unresolved issues.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
Administrative Assistant to Director of Student Services
EDUPRIZE SCHOOLS
Gilbert, AZ
07.2020 - 09.2023
- Helped Create Student Schedules for Eduprize High School
- Scheduled Meetings for Dir
- Of Student Services
- Created Programs of Study for all students
- Analyzed student transcripts for course deficiencies
- Took Attendance for Eduprize High School
- Answered Phones
- Handled Payments
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel
- Assisted coworkers and staff members with special tasks on daily basis
Administrative Assistant, Athletic Director, Interventionist
EDUPRIZE SCHOOLS
Gilbert, AZ
07.2020 - 05.2021
- Maintained full compliance with legal, health, and safety regulations
- Scheduled all sports activities for Eduprize High School
- Scheduled meetings and managed correspondence for Athletic Dir
- Accounted for and collected sports fee's
- Performed Daily attendance
- Tracked and accounted for biodata of all Eduprize High School Students
- Reading
Reading Interventionist
Eduprize Schools, LLC
07.2018 - 05.2020
- Provided planned objectives and instruction for struggling readers
- Promoted language development skills through reading and storytelling
- Conducted group and individual activities with students based on differentiated learning needs
- Evaluated students for reading aptitude, skill level, and reading hindrances
- Implemented individualized classroom instruction to meet student needs
- Monitored and regularly assessed students for progress reporting.
Aviation Operations Specialist
U.S. Army
08.1991 - 08.1996
- Interpreted and posted computer-driven weather reports potentially impactful to
- Customer service Scheduling
- Data entry Google Suite
- Cash Handling Organizational Skills
- Training flights
- Processed flight clearances, planned schedules and aircrew, and coordinated flight plans
- Assembled and articulated information regarding flight safety and acted as information conduit
- Alerted airport emergency crews and other designated personnel about aircraft flight difficulties
- Kept wildlife away from the runway and other critical areas of the airport grounds
- Maintained current knowledge base of aircraft arrivals and departures, weather data and potential delays
- Worked with the appropriate Air Traffic Control agencies to update the itineraries and course plans for different flights.
Education
undefined
Assisting
Carrington College
04.2016
Skills
- Claims
- Documentation abilities
- Collaborative relationships
- Excellent administrative abilities
- Insurance coverage verification
- Insurance industry experience
- Data integrity
- Decision-Making
Timeline
Claim Associate
State Farm
09.2023 - Current
Administrative Assistant to Director of Student Services
EDUPRIZE SCHOOLS
07.2020 - 09.2023
Administrative Assistant, Athletic Director, Interventionist
EDUPRIZE SCHOOLS
07.2020 - 05.2021
Reading Interventionist
Eduprize Schools, LLC
07.2018 - 05.2020
Aviation Operations Specialist
U.S. Army
08.1991 - 08.1996
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Assisting
Carrington College
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