Candra Worthy
Perry,GA
Summary
Detail-oriented professional with a background in customer service and a proven track record of meeting key performance metrics as a Claims Associate.
Highly organized and efficient Claims Associate with a demonstrated ability to navigate complex insurance policies and provide solutions to claimants.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claim Associate
State Farm
10.2023 - Current
- Excellent Customer Service
- Gather information
- Determine liability / Comp Net
- Initiate Repairs and Rental
- Update Customers Information
- De-Escalate
- Problem Solve
- Time Efficient
- Issue payments accordingly
- Explain Coverage to the name insured
- Follow jurisdictions for each state
- Setup Tows
- Thorough notes & detailed claim handling
- Initiate subrogation process
- Inbound and out bound calls
Claims Specialist
GEICO
01.2018 - 04.2023
- Resolved liability disputes
- Handled recorded statements
- Resolved coverage issues
- Negotiated with other insurance carriers on liability.
- Examined vehicle damage to help determine liability
- Performed in the top percentile for my entire employment time
- Performed audits on files to ensure accuracy and compliance
- Managed a caseload of claims efficiently
- Analyzed claims to determine validity, completeness, and accuracy
Education
Associate Of Applied Science - Early Childhood Education
Central Georgia Technical College
Macon, GA05.2013
Skills
- Claims Processing
- Claims Investigation
- Policy Interpretation
- Claims
- Active Listening
- Decision-Making
- Teamwork and Collaboration
- Critical Thinking
- Documentation skills
- Organizing and Prioritizing Work
- Policy Review
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Effective Communication
Certification
Property & Casualty License 2022 - Macon, Ga
Special Projects
TWA Auto Injury Claims Associate 04/2024- 07/2024
- Assisting the injury claim speciality with queue capacity and claim handling
Timeline
Claim Associate
State Farm
10.2023 - Current
Claims Specialist
GEICO
01.2018 - 04.2023
Associate Of Applied Science - Early Childhood Education
Central Georgia Technical College
Property & Casualty License 2022 - Macon, Ga
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