Audrey Buescher
Washington,MI
Summary
Results-driven healthcare operations leader with over 18 years of experience managing high-performing teams in optometry and ophthalmology practices. Proven success overseeing multi-location clinic operations, improving workflow efficiency, and delivering exceptional patient experiences while supporting physicians and organizational goals. Recognized for strong leadership, staff development, and the ability to streamline operations, strengthen team accountability, and drive consistent performance in fast-paced clinical environments. Experienced in workforce management, scheduling, operational oversight, and building patient-centered cultures that promote both quality care and operational excellence.
Overview
23
23
years of professional experience
Work History
Site Manager
Ophthalmic Specialist of Michigan
2022.05 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed team schedules and delegated tasks to optimize workflow efficiency.
- Implemented process improvements that enhanced patient care delivery and operational effectiveness.
- Trained new staff on protocols, fostering a culture of continuous learning and support.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw all daily office operations and equipment maintenance.
Office Manager
SVS Vision
2014.06 - Current
- Hiring and training staff
- Excellent multi-tasking ability
- Coaches, train and develop employees
- Develops personal growth opportunities
- Excellent customer service/experience for each patient
- Enforcement of corporate policies and procedures
- Day to Day store operations
- Weekly and monthly reporting
- Managing employee payroll hours
General Manager
National Vision
2003.08 - 2014.05
- Managed budget implementations, employee reviews, training, schedules.
- Developed and maintained relationships with patients with excellent customer service skills.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures.
- Implemented operational strategies and effectively built patient and employee loyalty.
Education
High School Diploma -
Harper Woods High School
Harper Woods, MI2003-06
Skills
- Office management
- Payroll and budgeting
- Excellent multi-tasking ability
- Scheduling
- Organizational skills
- Budgeting
- Performance improvement
- Clear oral/written communication
Timeline
Site Manager
Ophthalmic Specialist of Michigan
2022.05 - Current
Office Manager
SVS Vision
2014.06 - Current
General Manager
National Vision
2003.08 - 2014.05
High School Diploma -
Harper Woods High School