Audrey Castillo
Corpus Christi,TX
Summary
Customer Service Cashier with background in fast-paced restaurant environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall restaurant performance by maintaining organized work areas and optimizing workflow efficiency.
Overview
1
1
Certification
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Host
Fork and Vines
Corpus Christi, Tx
07.2026 - Current
- Welcomed guests and ensured a positive dining experience at Fork and Vines.
- Managed reservations and organized seating arrangements efficiently.
- Assisted in training new hosts on procedures and customer service standards.
- Maintained cleanliness and organization of the front entrance area.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Performed walk-throughs during service to monitor guest satisfaction.
- Assisted by bussing tables.
- Communicated with servers about new tables, changes in food
- Stocked server areas with supplies before, during and after shifts.
Customer Service Cashier
Mia Mia Pizzeria
Corpus Christi, Tx
07.2024 - Current
- Processed cash and card transactions.
- Monitored inventory levels and restocked supplies.
- Trained new cashiers on procedures and customer service standards.
- Maintained cleanliness and organization of the cashier area.
- Supported team members by helping with various tasks to improve store efficiency. with tasks as needed to ensure smooth operations of the store.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Delivered food promptly to tables, ensuring customer satisfaction.
- Managed orders and communicated special requests to the kitchen team.
- Supported training of new food runners on service standards and procedures.
Cashier/Customer Service
Sugarbakers
Corpus Christi, TX
05.2024 - Current
- Accepting cash, credit, and debit card payments
- Provided excellent customer service in a fast-paced environment.
- Ensured merchandise displayed attractively to enhance customer experience.
- Maintained organized and clean checkout area to promote a welcoming environment.
- Restocking shelves and displays.
- Trained new team members in cash register operation and stock procedures.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified that customers were of legal age to purchase alcohol.
- Assisted in training new baristas on processes and equipment usage.
- Greeted customers warmly upon entry to create a welcoming atmosphere. and took orders for coffee drinks, food items, and other beverages.
Cashier/Sales Associate
Ultimate Cheesecake Bakery
Corpus Christi, TX
09.2022 - 10.2025
- Balancing cash drawers and registers.
- Maintained clean and organized checkout area to ensure efficient transactions.
- Collaborated with team members to manage inventory and stock supplies effectively.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Processed customer transactions efficiently at busy bakery locations.
- Assisted customers with product selection and answered inquiries about baked goods.
- Packaged finished products for display, ensuring quality presentation to customers.
Child Care
Nanny
01.2019 - 05.2024
- Supervised children's activities to maintain a safe and engaging environment.
- Administered first aid and emergency care during incidents.
- Supported children's independence and helped develop fine and gross motor skills.
- Assisted with personal hygiene, including diaper changing and toilet training.
- Coordinated daily schedules including meals, playtime, and educational activities.
Office Manager
C&H CONSTRUCTION
Corpus Christi, TX
01.2021 - 09.2022
- Coordinated transport and accommodation logistics for team members.
- Handled incoming correspondence, complaints, and queries to ensure timely responses.
- Preparing letters and presentations.
- Processed invoices and managed office budgets to maintain financial accuracy and oversight.
- Ensuring that health and safety policies are up to date.
Education
High school diploma -
K12 Virtual Learning Academy
Hallsville, TX 04.2021 - 05.2023
Skills
- Leadership
- Customer service
- Beverage service
- Cash handling
- Staff training
- Problem solving
- Strong verbal communication
Certification
- Food Handler Certification
- TABC Certified
Timeline
Host
Fork and Vines
07.2026 - Current
Customer Service Cashier
Mia Mia Pizzeria
07.2024 - Current
Cashier/Customer Service
Sugarbakers
05.2024 - Current
Cashier/Sales Associate
Ultimate Cheesecake Bakery
09.2022 - 10.2025
High school diploma -
K12 Virtual Learning Academy
04.2021 - 05.2023
Office Manager
C&H CONSTRUCTION
01.2021 - 09.2022
Child Care
Nanny
01.2019 - 05.2024