Audrey Chavez
Highland,CA
Summary
Conscientious customer service associate with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Kohls Department Store
Redlands, CA
01.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Completed over 100 customer orders each day.
- Tracked expenses to comply with budgets.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Student Assistant
Citrus Valley High School
Redlands, CA
06.2019 - 06.2020
- Supported student learning objectives through personalized and small group assistance.
- Gathered and organized files and research papers for internal needs and scholarly publications.
- Prepared class materials and graded assignments to keep courses on-track and promote student learning.
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording 100 tests.
Education
Accounting And Finance
Crafton Hills College
Yucaipa, CAHigh School Diploma -
Citrus Valley High School
Redlands, CA06.2020
Skills
- Capable of learning new task quickly
- Cash Register Operations
- Credits and Refunds
- Customer Complaint Resolution
- Honest and Ethical
- Perfect Attendance
- Product Location
- Reliable and Responsible
- Total Sales Reconciliation
- Work Task Prioritization
Timeline
Customer Service Representative
Kohls Department Store
01.2021 - Current
Student Assistant
Citrus Valley High School
06.2019 - 06.2020
Accounting And Finance
Crafton Hills College
High School Diploma -
Citrus Valley High School
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