Cleandra Thomas
Macomb,MI
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Maplebear
Sacramento, CA
11.2019 - Current
- Managed customer interactions, ensuring high levels of satisfaction through professional service and problem resolution
- Provided accurate and timely data entry in company systems, maintaining data integrity and compliance with policies
- Collaborated with team members to streamline service processes, ensuring smooth operations and excellent service delivery
Customer Service Representative
Arrow Strategies
Southfield, MI
01.2016 - 11.2019
- Entered, organized, and maintained client data in accordance with operational standards
- Conducted thorough checks on client documents for accuracy, ensuring error-free service
- Coordinated with teams to meet service delivery targets and uphold quality standards
Manager
Run Local Call Center
Warren, MI
05.2013 - 12.2018
- Supervised a team of customer service agents, providing training and support to improve performance
- Maintained up-to-date knowledge of system changes and ensured staff adhered to operational procedures
- Conducted limited research for resolving escalated client issues, achieving high customer satisfaction ratings
Education
Medical Assistant Diploma -
Dorsey Schools
Roseville, MI09.2015
Skills
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Strong organizational skills
- Attention to detail
- Ability to multitask
- Adaptability to changing priorities
- Professional communication skills
- Customer service skills
- Experience in data entry
- Maintaining high levels of accuracy
- Capable of learning new systems quickly
- Staying current with updates
- Office Administration
- Problem-solving skills
- Handling and sorting mail
- Document processing
- Proofreading
- Verifying data accuracy
- Pleasant demeanor
- Customer Service-Oriented
Timeline
Customer Service Representative
Maplebear
11.2019 - Current
Customer Service Representative
Arrow Strategies
01.2016 - 11.2019
Manager
Run Local Call Center
05.2013 - 12.2018
Medical Assistant Diploma -
Dorsey Schools