Corissa Leavens
Cape Coral,FL
Summary
Dedicated and results-driven professional with over 10 years of experience in customer service, management, and team leadership. Strong communication skills, excellent problem-solving ability, and a proven record of professionalism and reliability. Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative
Yelp Inc
01.2026 - Current
- Cultivated strong relationships with clients to drive repeat business and enhance customer satisfaction.
- Developed tailored sales strategies based on client needs and market trends to maximize revenue.
- Executed effective outreach campaigns utilizing CRM tools to identify and engage potential leads.
- Collaborated with marketing teams to align promotional efforts with sales objectives, improving lead conversion rates.
- Analyzed sales data to identify opportunities for process improvements and strategic adjustments.
- Managed friendly and professional customer interactions.
- Used CRM software to maintain detailed contact logs and account records.
- Cold-called 80-100 calls per day and followed up with emails.
Owner / Hairstylist
Self-Employed Salon
06.2020 - 08.2024
- Managed day-to-day salon operations, scheduling, and client communication.
- Delivered exceptional customer service while maintaining long-term client relationships.
- Handled bookkeeping, inventory, and product ordering with attention to detail.
- Implemented innovative services based on industry trends, enhancing client satisfaction and retention rates.
- Managed day-to-day business operations.
- Managed all customer incoming calls, messages, and emails.
Head Cheerleading Coach
Middle Country Central School District
08.2016 - 02.2024
- Developed and implemented training programs to enhance team performance and skill development.
- Coordinated competition schedules and event logistics for successful participation in regional championships and national championships.
- Fostered a positive team culture through mentorship and support for individual athlete growth.
- Collaborated with school administration to align cheerleading objectives with district goals and policies.
- Evaluated athlete performance regularly, providing constructive feedback to facilitate improvement.
Hair Stylist
Gold Coast Hair Salon
05.2015 - 02.2018
- Delivered exceptional customer service, fostering strong client relationships and repeat business.
- Executed precision haircuts and color treatments, ensuring client satisfaction with desired results.
- Implemented new styling techniques to improve service offerings and meet evolving client trends.
- Managed appointment scheduling efficiently, optimizing workflow and minimizing wait times for clients.
- Maintained high standards of cleanliness and organization in salon environment for safety compliance.
Retail Associate
Various Retail Companies
01.2011 - 01.2016
- Provided customer service in high-volume retail settings.
- Processed transactions, handled customer inquiries, and resolved issues efficiently.
- Maintained product displays and ensured accurate inventory tracking.
Education
No Degree - General Studies
Florida SouthWestern State College
Fort Myers, FLHigh School Diploma -
Centereach High School
Centereach, NYSkills
- Excellent communication and customer service
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Strong problem-solving and critical-thinking abilities
- Highly organized and detail-oriented
- Adaptable and dependable under pressure
- Positive, professional, and team-focused attitude
- Email and phone etiquette
- Rapport building
- Salesforce CRM
- Cold calling
Timeline
Inside Sales Representative
Yelp Inc
01.2026 - Current
Owner / Hairstylist
Self-Employed Salon
06.2020 - 08.2024
Head Cheerleading Coach
Middle Country Central School District
08.2016 - 02.2024
Hair Stylist
Gold Coast Hair Salon
05.2015 - 02.2018
Retail Associate
Various Retail Companies
01.2011 - 01.2016
No Degree - General Studies
Florida SouthWestern State College
High School Diploma -
Centereach High School