Cheryl Kosky
Secaucus,NJ
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Northcott Silk
08.2024 - Current
- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
- Utilized CRM systems to manage customer accounts and track interactions efficiently.
- Provided product information and support, enhancing overall customer satisfaction and loyalty.
- Trained new team members on best practices in customer service protocols and systems use.
- Implemented process improvements, streamlining workflows for enhanced operational efficiency.
- Collaborated with cross-functional teams to address complex client issues and ensure resolution.
- Led initiatives to enhance service delivery standards, resulting in improved customer feedback scores.
Cash Management Teller
Loomis
09.2023 - 08.2024
- Processing incoming large amounts of cash deposits from various banks.
- Balanced cash drawer daily to ensure accuracy in funds.
- Processed customer transactions accurately and efficiently.
Cashroom, Customer Service/Cashier
Kohl’s Department Store
10.2012 - 10.2023
- Daily balancing of all register tills
- Daily cash deposits {COSA}
- Ordering & Receiving all weekly cash for the store
- Overseeing & handling returns of merchandise
- Omni & Bopus {Processing all online orders}
Special Needs Bus Aide
Secaucus Board of Education
09.2009 - 01.2022
- Daily transportation of children to and from school
Cashroom, Customer Service Lead, Front Lead
Toys R US/ Babies R US
09.2001 - 10.2012
- Daily entering all cash deposits & reports {COSA}
- Balancing of all register tills
- Ordering & Receiving all weekly cash for the store
- Customer Service Lead
- Overseeing & handling returns of merchandise
- Furniture Lead, handling all furniture orders & deliveries to customers
Cashroom, Front Lead
Linen-N-Things
09.2001 - 10.2012
- Daily entering all cash deposits & reports {COSA}
- Daily COSA reports
- Balancing of all register tills
- Ordering & Receiving all weekly cash for the store
- Front End Lead
- Weekly scheduling of hours for customer service & cashiers
- Overseeing & handling returns of merchandise
Job Site Secretary
Schiavone Construction
07.1999 - 09.2001
- Phone Communications
- Filing Typing
- Daily, Reports for job sites
- Petty cash & cash reports
- Accounts receivable & payable
- Scheduling of all trucks on & off job site
- Microsoft word / Excel spreadsheets
Secretary to Vice President of Construction
J. Fletcher Creamer & Son
06.1997 - 07.1999
- Filing, Typing
- Daily reports for job sites
- Accounts payable & receivable
- Payroll
- Scheduling of all trucks on job site
- Registration of all vehicles & handling gross vehicle weights
- Weekly petty cash & reports
- Purchase, maintain all corporate cell phones/ monthly reports
- Maintain and scheduling all events for the creamer yacht.
Education
High School Diploma -
Wood-Ridge High School
Wood-Ridge, NJ06-1998
Skills
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Customer engagement
- Data entry
- Customer relations
- Analytical reasoning
- Active listening
Timeline
Customer Service Representative
Northcott Silk
08.2024 - Current
Cash Management Teller
Loomis
09.2023 - 08.2024
Cashroom, Customer Service/Cashier
Kohl’s Department Store
10.2012 - 10.2023
Special Needs Bus Aide
Secaucus Board of Education
09.2009 - 01.2022
Cashroom, Customer Service Lead, Front Lead
Toys R US/ Babies R US
09.2001 - 10.2012
Cashroom, Front Lead
Linen-N-Things
09.2001 - 10.2012
Job Site Secretary
Schiavone Construction
07.1999 - 09.2001
Secretary to Vice President of Construction
J. Fletcher Creamer & Son
06.1997 - 07.1999
High School Diploma -
Wood-Ridge High School