Audrey Cowley
Cumming,GA
Summary
Proactive and organized individual with extensive experience in inventory management and customer service. Known for problem-solving skills and commitment to workplace safety, enhancing operational efficiency and team performance, with a positive outlook.
Overview
34
34
years of professional experience
Work History
Storekeeper, Vehicle Maintenance (Parts Manager)
United States Postal Service
Atlanta District
10.2004 - 12.2017
- Managed inventory levels to ensure optimal stock availability and prevent shortages.
- Trained new staff on inventory management systems and best practices for efficiency.
- Monitored supply chain activities to identify areas for cost reduction and improved performance.
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Used specialized software to check and count all product inventories.
- Provided reliable support during audits by presenting well-organized documentation, ensuring transparency in inventory management processes.
- Operated forklifts and hand trucks to restock department supply locations.
General Clerk, Atlanta District
United States Postal Service
Duluth, GA
07.2004 - 10.2004
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods.
- Boosted productivity with adept multitasking abilities while maintaining a high level of organization across all tasks performed simultaneously.
- Prepared professional correspondence for internal and external communication purposes, demonstrating strong attention to detail.
- Managed high volumes of incoming calls professionally, directing callers to appropriate personnel or departments.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
City Letter Carrier
United States Postal Service
Lawrenceville, GA
06.2003 - 07.2004
Account Manager, Business Retention/Acquisition
United States Postal Service
Atlanta District, Duluth GA
09.2001 - 06.2003
- Managed client accounts, ensuring satisfaction and resolving issues promptly.
- Developed strategic plans to enhance service delivery within assigned territories.
- Coordinated cross-functional team efforts to optimize operational efficiency.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Developed customized account plans for clients to help them achieve their business goals.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Presented professional image consistent with company's brand values.
City Letter Carrier
United States Postal Service
Lawrenceville, GA
05.1984 - 09.2001
- Managed daily route planning, optimizing delivery schedules for maximum productivity.
- Delivered mail efficiently to residential and commercial routes, ensuring timely service.
- Mentored new employees on postal regulations and best practices in mail handling.
- Trained staff in the use of scanning technology for package tracking and delivery confirmation.
- Resolved customer inquiries regarding postal services, fostering positive community relations.
- Collaborated with management to streamline processes, improving overall service delivery effectiveness.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Enhanced the public's trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
No Degree - Business
Dekalb Community College
ClarkstonSkills
- Customer service
- Friendly and positive
- Team development
- Multitasking and organization
- Workplace safety
- Documentation and reporting
- Data entry
- Problem-solving
- Purchasing and procurement
Timeline
Storekeeper, Vehicle Maintenance (Parts Manager)
United States Postal Service
10.2004 - 12.2017
General Clerk, Atlanta District
United States Postal Service
07.2004 - 10.2004
City Letter Carrier
United States Postal Service
06.2003 - 07.2004
Account Manager, Business Retention/Acquisition
United States Postal Service
09.2001 - 06.2003
City Letter Carrier
United States Postal Service
05.1984 - 09.2001
No Degree - Business
Dekalb Community College