Stacy Serrato
Bowling Green,OH
Summary
Proven Front Desk Manager at Pflegmed, adept in customer service and problem-solving, significantly enhanced guest retention through effective communication and time management. Collaborated with BGSU custodial teams, prioritizing work to maintain high cleanliness standards. Skilled in check-in procedures and work planning, consistently delivering results beyond expectations.
Overview
25
25
years of professional experience
Work History
Front Desk Manager
Pflegmed
06.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Custodian
BGSU
10.1999 - 06.2024
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
Education
GED -
Homeschool
Tontogany, OHSkills
- Customer Service
- Check-in and Check-out Procedures
- Problem-solving skills
- Time Management
- Work Planning and Prioritization
Volunteer Work
- Dayspring Serve Days
- Dayspring Nursery
- Vision Kitchen
- Pregnancy Center- Meals
- Cherry Street Missions
Timeline
Front Desk Manager
Pflegmed
06.2024 - Current
Custodian
BGSU
10.1999 - 06.2024
GED -
Homeschool
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