Audrey Desmet-Swain
Norman,OK
Summary
Dedicated professional with proven skills in relationship-building, time management, and high-quality care in fast-paced environments. Experienced in providing exceptional service in restaurants and babysitting, focusing on creating engaging and educational experiences for children. Strong in conflict resolution, problem-solving, and communication, with a track record of fostering long-term loyalty and strong family relationships. Committed to meeting customer and child needs while ensuring safety and satisfaction.
Overview
7
7
years of professional experience
Work History
Server
Olive Garden
Tulsa, OK
10.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
Babysitter
Anyone In Need
Tulsa, OK
01.2018 - 06.2024
- Organizing playdates with other children and providing supervision during outdoor activities.
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Completing light housekeeping tasks such as tidying up toys and books.
- Providing a safe environment for children to explore their curiosity and creativity.
- Engaging in age-appropriate activities like reading stories or playing games.
- Responsibly watched children while parents were out.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Monitored children's safety and well-being to prevent accidents and falls.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Engaged with children on individual basis to build positive, trusting relationships.
- Ensured physical and social well-being of each child.
Host
Texas Roadhouse
Tulsa, OK
02.2021 - 08.2021
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Inspected dining and serving areas for cleanliness and proper setup.
- Stocked server areas with supplies before, during and after shifts.
- Took reservations from patrons by phone or online.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Informed patrons of specialties and features.
- Assigned patrons to suitable tables according to server rotation.
- Received and recorded patrons' dining reservations.
Education
Bachelor of Arts - International Security
University of Oklahoma
Norman, OK05-2027
Skills
- Guest Engagement
- Order Management
- Guest Relations Management
- Check payment processing
- Child Supervision
- Homework Assistance
- Schedule Management
- Time Management
Languages
French
Native/ Bilingual
Italian
Native/ Bilingual
Timeline
Server
Olive Garden
10.2023 - Current
Host
Texas Roadhouse
02.2021 - 08.2021
Babysitter
Anyone In Need
01.2018 - 06.2024
Bachelor of Arts - International Security
University of Oklahoma