Audrey Durham
Chicago,IL
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist/Security Assistant
Chicago Cubs
Chicago, IL
05.2024 - Current
- Greeted incoming visitors and contractors and Cubs players professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Monitor security systems via security screen and walkie talkie.
Asset Protection Associate
Louis Vuitton - LVMH
Skokie, IL
02.2022 - 03.2024
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
Concierge
Allied Universal Security Services
Rosemont, IL
08.2021 - 01.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Check Air bnb visitors in and out.
- operate luxer one key system, also cooperated with delivery venders and USPS.
- assist with key fixes and changes.
Education
No Degree - General Studies
Malcolm X Community College
Chicago, IL09.2024
High School Diploma -
William J Bogan High School
Chicago, IL06.2014
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Key change systems
- yarde security systems
- Verbal and written communication
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- Mail handling
- Multi-line telephone operation
- Clerical Support
Certification
- FEMA IS-100.C
- FEMA IS-200.C
- FEMA IS-700.C
- FEMA IS-800.C
Timeline
Receptionist/Security Assistant
Chicago Cubs
05.2024 - Current
Asset Protection Associate
Louis Vuitton - LVMH
02.2022 - 03.2024
Concierge
Allied Universal Security Services
08.2021 - 01.2024
No Degree - General Studies
Malcolm X Community College
High School Diploma -
William J Bogan High School