AUDREY FEEMSTER, CPCU, AIC
Deerfield Beach,Florida
Summary
Insurance professional with expertise in claims investigation, adjustment, and litigation management. Proven ability to close claims efficiently and cost-effectively while maintaining thorough documentation and identifying suspect claims. Strong communication and problem-solving skills enhance effectiveness in adjudicating claims and making coverage decisions. Highly organized and proactive approach ensures timely resolution of complex issues.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr. Claims Representative
Frank Winston Crum Insurance Company
01.2025 - Current
- Investigates, evaluates and brings to timely resolution an inventory of complex general liability bodily injury and property damage litigated claims.
- Prepare Reservation of Rights letters and Coverage denial letters.
- Interpret construction contracts and apply risk transfer when appropriate.
- Negotiates the duty to defend and indemnify with liable insurers.
Multi-Line Claim Consultant
CCMSI
07.2023 - 12.2024
- Handle the investigation, evaluation and adjustment of complex general liability claims, with a strong focus on litigated cases.
- Manage claims for Frank Winston Crum Insurance, meeting CCMSI standards and client expectations.
- Coordinate with legal teams, attend mediations and participate in litigation strategy.
Sr. Claims Specialist
Progressive Insurance Company
06.2021 - 07.2023
- Assigned to the Large Loss Litigation Unit.
- Directed counsel through litigation process.
- Handled negotiations, mediations, arbitrations, and trials.
- Evaluated claims with a focus on mitigation of risk.
- Presented at roundtables; provided recommendations to senior decision-makers for settlement and reserving on the highest complexity files.
Sr. Resolution Manager
GALLAGHER BASSETT
01.2018 - 01.2020
- Investigate, evaluate and settle both litigated and non-litigated complex claims and high exposures with minimal supervision.
- Includes the investigation, determination and evaluation of coverage, liability and damages, and the setting of proper reserves.
- Major accounts included The University of Miami, The Archdiocese of Miami, Burlington Coat Factory and The County of Hillsborough.
Senior Claims Representative
FCCI INSURANCE COMPANY
01.2012 - 01.2018
- Provided quality, cost efficient and timely investigation of high exposure bodily injury casualty claims, both litigated and non-litigated.
- Contact with agents, policyholders, claimants, vendors, and legal representatives on a routine basis.
- Maintained high volume inventory of claims that were handled within department departmental rules, best practices policies and budgetary guidelines.
- Performed field investigations by taking photographs, examining and preserving evidence, and gathering statements from witnesses, claimants, and policyholders.
- Handled mediations, attended depositions, and trials before and after suits.
- Familiarity with contractual risk transfer in determining if entities qualified for defense and indemnification.
- Met with agents, producers and brokers to conduct open and closed claim reviews.
- Worked remotely from home.
Senior Liability Administrator-Florida & NY
RENTAL INSURANCE SERVICES
01.2003 - 01.2012
- Responsible for bodily injury auto liability claims for the Alamo, National and Enterprise Rent a Car brand.
- Responsibilities encompassed claim investigation and resolution, along with interpretation of rental agreements to assess coverage or facilitate risk transfer.
- The territory encompassed claims throughout the entire continental United States.
Education
MBA -
Nova Southeastern University
Davie01-2012
BBA - General Management
University of Miami
Coral Gables, FL05-1986
Skills
- Claims investigation
- Litigation management
- Coverage evaluation
- Risk assessment
- Negotiation strategies
- Regulatory compliance
Certification
Licensed in 42 states including Florida, New York, Arizona and Texas
Timeline
Sr. Claims Representative
Frank Winston Crum Insurance Company
01.2025 - Current
Multi-Line Claim Consultant
CCMSI
07.2023 - 12.2024
Sr. Claims Specialist
Progressive Insurance Company
06.2021 - 07.2023
Sr. Resolution Manager
GALLAGHER BASSETT
01.2018 - 01.2020
Senior Claims Representative
FCCI INSURANCE COMPANY
01.2012 - 01.2018
Senior Liability Administrator-Florida & NY
RENTAL INSURANCE SERVICES
01.2003 - 01.2012
MBA -
Nova Southeastern University
BBA - General Management
University of Miami