Audrey Fisher

• Oversee and optimize end-to-end payment processes, ensuring seamless and secure transactions.

• Monitor and analyze payment trends, identifying areas for improvement and implementing solutions.

• Generate and analyze payment-related reports to identify trends, issues, and opportunities for improvement.

• Provide insights to the leadership team on payment performance and contribute to strategic decision-making.

• Proactively identify opportunities for process improvement and automation to enhance payment efficiency and accuracy.

• Lead and participate in projects aimed at enhancing payment systems and capabilities.

• Brought stability to analytics group and delivered sustainable data for use with primary care physicians on cost of care strategies.
• Documented all correspondence with practitioners' office staff and kept accurate records using Wiseman, Greenway, and Sigma Computing software's.
• Developed highly effective communication, interpersonal and persuasion skills, which were used for interacting with people of all different backgrounds and cultures across 24 different clinics.
• Produced and distributed brochures, newsletters and press kits.
• Developed monthly newsletter sent to practitioner offices with informative business practice articles and suggestions for promoting brand awareness.
• Managed relationships with physicians.

• Lead team of insurance verification specialists to success via auditing their work to ensure successful claims for over 1000 patients per day.
• Reviewed internal systems and organized training plans to address areas in need of improvement
• Developed and maintained courteous and effective working relationships
• Identified issues, analyzed information and provided solutions to problems
• Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues

• Coordinated with clinic staff and use online resources to verify information of over 1000 patients per day and ensure exactness in Revenue Cycle.
• Managed patient registration process, confirming data accuracy and completeness
• Built and maintained positive working relationships with patients and staff
• Organized patient records and database to facilitate information storage and retrieval

• Performed EEG tests on both outpatients and inpatients
• Communicated clearly with patients about necessity of test and what it entailed
• Worked closely with physician's to determine necessity of test and test outcomes
• Managed busy schedule with over 30 procedures every week

• Performed polysomnographic tests on up to 3 outpatients per shift
• Explained procedure to patients and ensure comfortable testing environment
• Gathered, charted, and analyzed patient history data and discussed key points with clinicians
• Operated and maintained medical equipment used to diagnose and treat patients

• Helped customers complete purchases, locate items and join reward programs
• Worked closely with shift manager to solve problems and handle customer concerns
• Answered questions about store policies and addressed customer concerns
• Sold $200 or more merchandise per hour