Karla Mendoza
Gibsonton,FL
Summary
Results-driven Payment Operations Senior Specialist with 2 years of experience in the FinTech industry. Streamlines payment processes and enhances operational efficiency. Demonstrates expertise in leveraging data analytics to optimize transaction workflows and resolve complex issues. Collaborates with cross-functional teams to implement innovative solutions and drive continuous improvement. Known for exceptional problem-solving abilities, attention to detail, and commitment to delivering superior customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Payment Operations Senior Specialist
Wise
10.2022 - Current
- Collaborate with cross-functional teams, including finance, compliance, developers, product and customer service, to ensure alignment and coordination of payment-related activities with broader business objectives
- Payment issue resolution: Investigate and resolve payment-related issues, including payment failures and discrepancies whilst providing satisfactory resolutions to customers and partners
- Process improvement: Continuously review and enhance payment processes and procedures to streamline operations and improve efficiency
- Identify opportunities for automation, standardization, and optimization of payment workflows
- Partner relationship: Work with our banking partners to improve processes and ensure that new and existing products comply with policies and regulations
Station Operations Coordinator
Jetblue
08.2021 - 09.2022
- Coordinate all aspects of flight operations at the station, including aircraft turnaround activities, gate assignments, and ground handling services.
- Ensure that flights depart and arrive on schedule and that all necessary resources are available.
- Facilitated communication and coordination between different departments within the airline, as well as with external stakeholders such as airport authorities, air traffic control, and other airlines.
- Ensured effective flow of information to support operational objectives and minimize disruptions.
- Investigated root cause of flight delay and reported to higher ups.
Airport Operations Crewmember
Jetblue
10.2015 - 08.2021
- Used Sabre to rebook itineraries, issue boarding passes, and calculate and collect appropriate fees.
- Conducted boarding procedures in a safely and efficient manner to ensure an on time departure.
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Provided announcements to passengers to keep them updated on any changes.
- Conducted safety checks on International departures and arrivals.
Education
Bachelor's - Forensic Psychology
Universidad de Puerto Rico
05.2012
Skills
- Six Sigma
- Process Optimization
- Problem-Solving
- Attention to Detail
- Project management
- Cross-Functional Collaboration
- Sabre software
- Leadership
- Coaching and mentoring
- Incident manager
- External stakeholder collaboration
Certification
Six Sigma White Belt
Accomplishments
- Process Improvement: Managed project related to banking partner maintenance and reduced incidents by 98%
- Mentoring: Created a training plan for new joiners
- Managed 16 currencies at once
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Payment Operations Senior Specialist
Wise
10.2022 - Current
Station Operations Coordinator
Jetblue
08.2021 - 09.2022
Airport Operations Crewmember
Jetblue
10.2015 - 08.2021
Six Sigma White Belt
Bachelor's - Forensic Psychology
Universidad de Puerto Rico
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