Jenna Sturgeon
Tampa
Summary
Experienced Senior Payment Operations Specialist with over 7+ years of expertise in the financial servicing and technology industry. Optimizes processes, promotes organization, and fosters collaboration to drive efficient operations. Manages timelines, cultivates relationships with stakeholders, delivers impactful cross-office presentations, and effectively communicates complex information. Committed to delivering exceptional results and contributing to the success of the team and organization.
Overview
8
8
years of professional experience
Work History
Payment Operations Senior Specialist
Wise
11.2022 - Current
- Managed daily processing of domestic and international payments, including wires and ACH transactions for multiple currencies
- Owned the task of improving payment procedures of problematic transfers and implemented new processes leading to becoming the Incident Manager
- Managed complex projects from inception to completion, maintaining client relationship health
- Facilitated team collaboration tools such as Samurai and weekly knowledge sessions that led to improving communication and efficiency across departments
- Highest achieved quality assurance score on my team for 6 months+ while meeting SLA's
Loan Analyst/Loan Processor
Gershman Mortgage
01.2021 - 06.2022
- Evaluated credit worthiness for clients by processing loan applications
- Collaborated with loan officers to effectively communicate complex financial concepts to clients resulting in larger pipeline
- 2-4 refinances achieved per day by cold calling
- Negotiated loan terms and conditions with customers to secure best deal
Financial Counselor II
Orlando Health
04.2017 - 10.2020
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income resulting in higher money collection for Orlando Health
- Consistently met expected quotas of money collection, with my highest being $30,000 in 31 days
Education
Business Strategy/Finance
King University
Skills
- Proficient in MS Excel
- Exposure to SQL
- Stakeholder Communication
- Product Knowledge
- Technical Demonstration
- Client Relationships
- KPI Achievement
- Pipeline Management
- Google Workspace
- Exceeding Sales Quotas
Timeline
Payment Operations Senior Specialist
Wise
11.2022 - Current
Loan Analyst/Loan Processor
Gershman Mortgage
01.2021 - 06.2022
Financial Counselor II
Orlando Health
04.2017 - 10.2020
Business Strategy/Finance
King University
Similar Profiles
CYNTHIA SOMTOCHUKWU NWANNACYNTHIA SOMTOCHUKWU NWANNA
Global Business Due Diligence Agent at WiseGlobal Business Due Diligence Agent at Wise
LANA MUMMLANA MUMM
FinCrime Surveillance Team Lead at WiseFinCrime Surveillance Team Lead at Wise
Heather SpotoHeather Spoto
Senior Due Diligence Agent, Offshore at WiseSenior Due Diligence Agent, Offshore at Wise