Audrey Giacalone
Healthcare Professional
Lake Worth,FL
Summary
Patient Financial Representative With over 30 years of committed work in the patient financial department, I am an accomplished and seasoned healthcare finance specialist. A results-oriented individual skilled in managing the financial complexities of healthcare operations, maximizing revenue, and ensuring industry compliance. Proven track record of streamlining financial procedures, eliminating billing mistakes, and cultivating an excellence culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Patient Registration Rep/Patient Financial Rep
Bethesda Hospital West/Baptist Health South Florida
03.2014 - Current
- For patients visiting the emergency room, get and confirm insurance information
- Consult extensively with insurance companies to verify eligibility and coverage
- Provide timely and accurate billing bills for services rendered in the emergency room
- Help patients comprehend their financial alternatives and obligations
- Give advice on the financial aid options that are available
- Engage in conversation with patients and their families to resolve any questions or worries about money
- Continue to provide excellent customer service and be professionally dressed.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Registration Rep/Patient Financial Rep
Boca Raton Community Hospital
02.1998 - 02.2013
- Obtain and verify insurance information for emergency room patients
- Work closely with insurance providers to confirm coverage and eligibility
- Generate accurate and timely billing statements for emergency room services
- Assist patients in understanding their financial responsibilities and options
- Provide guidance on available financial assistance programs
- Interact with patients and their families to address financial inquiries and concerns
- Maintain a high level of customer service and professionalism.
Office Manager
Treasure Coast Medical
09.1994 - 11.1997
- Manage and direct the medical office's day-to-day activities
- Assure effective communication and collaboration between the two doctors and seven employees
- Sustain excellent patient experiences by upholding superior customer service standards
- Respond to questions and concerns from patients in a timely and courteous manner
- Keep an eye on the coding and billing procedures to make sure they are accurate and compliant with regulations
- Financial transactions, such as budgeting and cost control, should be tracked and managed.
Education
High School Diploma -
Suffolk County Community College
Selden, NYSkills
- Insurance Knowledge
- Team Collaboration
- Adaptability
- Excellent time management skills
- Conflict management
- Public speaking
- Data analytics
- Patient Relations
- Professionalism and Ethics
State
Florida
City
West Palm Beach
Timeline
Patient Registration Rep/Patient Financial Rep
Bethesda Hospital West/Baptist Health South Florida
03.2014 - Current
Patient Registration Rep/Patient Financial Rep
Boca Raton Community Hospital
02.1998 - 02.2013
Office Manager
Treasure Coast Medical
09.1994 - 11.1997
High School Diploma -
Suffolk County Community College
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