Audrey Guapacha
San Antonio,TX
Summary
Detail-oriented Patient Service Specialist with experience in healthcare administration, patient relations, and appointment scheduling. Expertise in electronic health record systems and multitasking enhances patient satisfaction and optimizes office operations.
Overview
2
2
years of professional experience
Work History
Patient Service Specialist
SimonMed Imaging
09.2025 - 08.2026
- Facilitated appointment scheduling and registration processes to improve patient access.
- Scheduled appointments and managed patient records using electronic health record software.
- Collaborated with clinical staff to streamline patient flow and reduce wait times.
- Addressed patient inquiries and resolved issues, contributing to enhanced service experience.
- Performed insurance verification to confirm eligibility for imaging services.
Sterile Technician
Regentx
05.2024 - 07.2025
- Operated sterilization equipment to maintain compliance with safety and hygiene standards, ensuring patient safety.
- Conducted routine inspections of sterile supplies to guarantee quality assurance and adherence to established protocols.
- Maintained detailed logs of sterilization processes to facilitate regulatory compliance audits and enhance accountability.
- Maintained detailed logs of sterilization processes to support regulatory compliance audits.
- Optimized supply usage through accurate documentation and tracking of sterilized items, minimizing waste.
Education
High School Diploma -
Oliver Wendell Holmes High School
San Antonio, TXSkills
- EHR software management
- Insurance verification
- HIPAA compliance
- Patient confidentiality
- Healthcare systems
- Patient engagement
- Conflict resolution
- Time management
- Professionalism and ethics
Timeline
Patient Service Specialist
SimonMed Imaging
09.2025 - 08.2026
Sterile Technician
Regentx
05.2024 - 07.2025
High School Diploma -
Oliver Wendell Holmes High School