Audrey Happ
Spring Hill,FL
Summary
Results-driven administrative professional with experience in high-volume customer service and government operations. Currently serving as a Title Clerk and Customer Service Representative at a tax collector’s office, processing a wide range of services including vehicle titles, registrations, licenses, and dealer transactions. Consistently manage 25-35 customers daily while delivering efficient, accurate, and personable service.
Recognized for strong attention to detail and leadership, with experience training new staff and supporting team development. Trusted to assist management with quality control, document review, and records organization. Certified to train employees and ensure adherence to procedures and standards.
Previously worked in the healthcare field as a Medical Technician and Certified Nursing Assistant, responsible for medication administration and providing compassionate daily care to residents. Brings a strong foundation in responsibility, communication, and client-focused service across both government and healthcare environments.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Pasco County Tax Collector
New Port Richey, FL
10.2019 - Current
- Processed vehicle title applications efficiently, ensuring compliance with state regulations.
- Assisted customers in navigating Tax Collection services, enhancing overall satisfaction and service experience.
- Processed vehicle registrations and renewals efficiently, ensuring compliance with state regulations.
- Reviewed and verified documentation accuracy for title transfers and registrations.
- Assisted customers in resolving title-related inquiries and issues promptly.
- Trained new staff on title processing, Driver Licenses, Registrations, Property tax while maintaining proper procedures and regulatory requirements.
- Implemented feedback mechanisms to enhance customer satisfaction and service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted daily cash reconciliation to maintain accuracy in financial transactions.
Medical Technician
Atria Senior Living
Hudson, FL
10.2018 - 10.2019
- Administered medications accurately to residents, ensuring compliance with healthcare regulations.
- Monitored patients' vital signs and reported changes to nursing staff promptly.
- Conducted regular audits of medication records for accuracy and adherence to policies.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Managed medication inventory, including ordering and restocking supplies efficiently.
- Reordered medication to maintain adequate supply.
Certified Nursing Assistant
Lakeside Oaks Assisted Living
Dunedin, FL
07.2015 - 09.2018
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of resident areas, promoting a safe environment.
- Collaborated with multidisciplinary teams to develop individualized care plans for residents.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Education
Pharmacy Technician -
Rasmussen University
01-2019
High School Diploma -
Hudson High School
Hudson, FL05-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Payment processing
- Paperwork processing
- Management support
- Filing
- Staff training
Timeline
Customer Service Representative
Pasco County Tax Collector
10.2019 - Current
Medical Technician
Atria Senior Living
10.2018 - 10.2019
Certified Nursing Assistant
Lakeside Oaks Assisted Living
07.2015 - 09.2018
Pharmacy Technician -
Rasmussen University
High School Diploma -
Hudson High School