Audrey Hobbs
Dagsboro,DE
Summary
I am a Pharmacy Lead Technician at CVS Pharmacy with a proven track record in optimizing inventory control and enhancing prescription processing efficiency. I am skilled in regulatory compliance and team collaboration, I successfully trained many staff members for various store locations and improved patient safety outcomes, ensuring high-quality service delivery in a fast-paced environment. I am a certified pharmacy technician with a focus on patient care.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Pharmacy Lead Technician
CVS Pharmacy
03.2020 - Current
- Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored junior pharmacy technicians on medication dispensing processes and best practices.
- Managed inventory levels, optimizing stock availability while minimizing waste and expiration risks.
- Led team in implementing new software systems for improved prescription processing efficiency.
- Conducted medication therapy management reviews to enhance patient safety and adherence outcomes.
- Collaborated with healthcare providers to address patient inquiries and resolve medication-related issues.
- Developed training materials and resources to support ongoing staff education and development initiatives.
- Streamlined workflow processes, reducing prescription wait times while maintaining service quality standards.
- Supervised several pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
- Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
- Set up and modified patient profiles in RXConnect to include current information such as medications and insurance details.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
High School Diploma -
Sussex Technical High School
Georgetown, DESkills
- Certified pharmacy technician (cpht)
- First aid, CPR, AED certified
- Pharmacy software proficiency
- Inventory control
- Order verification
- Prescription processing
- Pharmaceutical calculations
- HIPAA
- Insurance verification
- Regulatory compliance
- Insurance billing
- Team collaboration
- Drug storage procedures
- New hire onboarding
- Data entry
- Prescription filling and labeling
Certification
PTCB
CPR - Cardio Partners
Timeline
Pharmacy Lead Technician
CVS Pharmacy
03.2020 - Current
High School Diploma -
Sussex Technical High School