Audrey Hutchings
Mesa,AZ
Summary
Proven achiever with extensive experience in customer-facing roles, notably as a Leasing Agent at AJ Employment Services. Excelled in streamlining leasing processes and enhancing tenant satisfaction, demonstrating a goal-oriented mindset and exceptional telephone etiquette. Skilled in Onesite and CRM, my background includes mentoring teams and significantly improving operational efficiency.
Overview
42
42
years of professional experience
Work History
Leasing Agent
AJ Employment Services
07.2021 - Current
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Customer Service Representative
Southwest Airlines
04.2017 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Private Client Banker
Chase Bank
10.2014 - 03.2017
- Delivered strong results in new account acquisition through strategic prospecting and networking efforts.
- Streamlined internal processes to improve efficiency, leading to faster response times for clients'' requests.
- Managed a diverse portfolio of accounts, ensuring compliance with banking regulations and policies.
- Mentored junior bankers on best practices in relationship management and product knowledge, contributing to team success overall.
Administrative Assistant
State of Ohio Department of Commerce
04.1982 - 06.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
South High School
Columbus, OH06.1973
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Onesite
- Yardi
- Knock
- CRM
- Real Page
Timeline
Leasing Agent
AJ Employment Services
07.2021 - Current
Customer Service Representative
Southwest Airlines
04.2017 - 10.2020
Private Client Banker
Chase Bank
10.2014 - 03.2017
Administrative Assistant
State of Ohio Department of Commerce
04.1982 - 06.2012
High School Diploma -
South High School
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