Summary
Overview
Work History
Education
Skills
Timeline
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Audrey Kessay

Whiteriver,AZ

Summary

Detail-oriented Patient Registration Specialist with expertise in HIPAA compliance, patient scheduling, and workflow optimization. Proven ability to enhance team performance through effective training and collaboration.

Overview

2
2
years of professional experience

Work History

Patient Registration Specialist

Summit Healthcare Regional Medical Center
Show Low, AZ
07.2025 - Current
  • Managed patient check-in process to ensure accurate registration and streamlined workflow.
  • Assisted patients with insurance inquiries, providing support for billing and eligibility verification.
  • Collaborated with medical staff to address registration issues, improving communication and efficiency.
  • Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
  • Assisted in training new staff members on best practices for patient registration, improving overall team performance.
  • Collected and verified patient information to maintain data integrity in electronic health record system.

Cashier

Safeway
Pinetop-Lakeside, AZ
06.2024 - 09.2025
  • Trained new staff on register operations and customer service standards.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Alchesay High School
Whiteriver, AZ

Associate of Arts - Nursing

NorthLand Pioneer College
Whiteriver, AZ
05-2029

Skills

  • Patient scheduling
  • Eligibility determination
  • HIPAA compliance
  • Patient data entry
  • Electronic recordkeeping
  • Patient intake
  • Medical coding
  • Strong organization
  • Time management
  • Problem-solving abilities
  • Teamwork and collaboration

Timeline

Patient Registration Specialist

Summit Healthcare Regional Medical Center
07.2025 - Current

Cashier

Safeway
06.2024 - 09.2025

High School Diploma -

Alchesay High School

Associate of Arts - Nursing

NorthLand Pioneer College

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