Summary
Overview
Work History
Education
Skills
References
Timeline
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Audrey Laudenbach

Stroudsburg,PA

Summary

Dynamic CEO with a proven track record at Beauty In My Eyes, excelling in strategic planning and customer service. Spearheaded initiatives that significantly enhanced customer satisfaction and retention. Adept at financial management and relationship building, leveraging strong communication skills to drive business growth and operational excellence.

Overview

6
6
years of professional experience

Work History

CEO

Beauty In My Eyes
Strandburg, PA
10.2019 - Current
  • Developed strategies for improving customer service standards throughout the company.
  • Provided product information and answered customer questions.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Maintained accurate records of inventory levels, stock availability, order history. in the system.
  • Communicated clearly and concisely, both orally and in writing.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Invested in technology and systems to support business growth and improve operational capabilities.

Customer Service Representative

Conduent
Johnstown, PA
06.2022 - 03.2024
  • Provided quotes on various types of insurance policies.
  • Developed and maintained strong professional relationships with customers through exceptional service.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
  • Examined claims, records and procedures to grant approval of coverage.
  • Greeted customers and provided prompt, courteous service.

Education

Associate of Science - Medical Administrative

Ultimate Medical Academy
Clearwater, FL
05-2023

High School Diploma -

Pennsylvania Cyber Charter
Allentown, PA
06-2018

Bachelor of Science - Business Management

Southern New Hampshire University
Hooksett, NH

Skills

  • Sales strategy
  • Project management
  • Customer service
  • Strategic planning
  • Financial management
  • Brand development
  • Relationship building
  • Customer focus
  • Client engagement
  • Improve policies
  • Written communication
  • Business administration
  • Systems thinker
  • Quality assurance
  • Leadership and people development

References

References available upon request.

Timeline

Customer Service Representative

Conduent
06.2022 - 03.2024

CEO

Beauty In My Eyes
10.2019 - Current

Associate of Science - Medical Administrative

Ultimate Medical Academy

High School Diploma -

Pennsylvania Cyber Charter

Bachelor of Science - Business Management

Southern New Hampshire University

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