Audrey Lee
Hilton Head Island,SC
Summary
Experienced and fluent in English and Spanish, bilingual interpreter with proven ability to accurately translate and interpret between the two languages in medical, legal, and business settings. Strong communication skills, cultural sensitivity, and commitment to confidentiality. Provides effective bilingual services that bridge language barriers. Highly motivated employee with strong work ethic, adaptability, and exceptional interpersonal skills. Works effectively unsupervised and quickly masters new skills. Strives for improvement and growth with goal to excel in interpreting and translation field.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Client Associate
Pregnancy Center and Clinic of The Low Country
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
Housekeeper Supervisor
Black Butte Ranch
06.2006 - 06.2011
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Practiced safe work habits and wore protective safety equipment.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed team productivity and workflow to exceed quality standards.
Cashier Team Lead
Taco Bell Restaurant
01.2008 - 08.2010
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
GED -
Bluffton Education Center
Bluffton, SC12.2024
Skills
- Customer Service
- Customer Service-Focused
- Training and Mentoring
- Guest Relations
- Invoice Processing
- Cleaning Practices
- Bilingual
Certification
- Licensed Public Notary - 2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Client Associate
Pregnancy Center and Clinic of The Low Country
08.2023 - Current
Cashier Team Lead
Taco Bell Restaurant
01.2008 - 08.2010
Housekeeper Supervisor
Black Butte Ranch
06.2006 - 06.2011
GED -
Bluffton Education Center
- Licensed Public Notary - 2023
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