Rachel Washington

Client Services Director provides oversight and leadership to the center's non- medical client services and programs, including training and supervising volunteer.

• Supervises: All volunteers and Client Advocates of the center.

• Exhibit strong commitment and dedication to the pro-life position and sexual purity
• Agree with and be willing to uphold the Commitment of Care and Competence, Core Values, Statement of Faith, and policies of the center

Administrative:

• Develop and maintain monthly schedule and tasks for volunteers

Client Services:

• Oversee peer counseling and other services provided for clients
• Provide peer counseling and services for clients with assistance of volunteers and Client Advocate
• Maintain and update the referral resources.
• Evaluate, select and maintain needed educational materials and resources for client use, with the help of the Executive Director

Training:

• Assist in conducting volunteer and Client Advocate training seminars
• Assist in recruiting, selecting, and interviewing possible volunteers
• Conduct and supervise the orientation of new volunteers in the center
• Assist in scheduling volunteer in-service trainings

• Follow- up calls and text messages to clients
• Perform client visits from initial pregnancy test to birth of the baby.
• Educated patients on available wellness services and guided each through process.
• Provided assistance with insurance referrals. authorization overrides.
• Witness ultrasounds (as needed).
• Daily charting client files.
• Counseling (Crisis, Abstinence, Adoption, STD, etc).
• Perform self-administered pregnancy tests when nurse is not available.
• Answering phones(NARAL training, setting clients appointments, phone log
• Assist in preparation of materials needed for clients: TANF paperwork ,DHHR forms, brochures
• Follow up calls, texts to clients

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Worked with management team to implement proper division of responsibilities.
• Maintained compliance with company policies, objectives, and communication goals.
• Evaluated employee performance and coached and trained to improve weak areas.

• Assess the congregation's needs and understanding of their relationship with faith.
• Identify opportunities to enhance the understanding of the relationship of faith within the congregation.
• Fosters, promotes, and provides opportunities for spiritual care of the congregation
• Participates in the planning and providing of prayer an worship life of the congregation.
• Teaches and models the integration of faith into the daily life of the congregation.
• Encourages the clients through presence and spiritual support to express their faith beliefs and utilize them regularly.
• Make visits to clients as needed providing counseling and spiritual presence/support

• Supervised and coordinate activities of janitorial employees.
• Assign janitorial duties to employees, following material and work requirements.
• Inspect work performed by janitorial staff to ensure conformance to specifications and established standards.
• Recommend personnel actions, such as hires and discharges,to ensure proper staffing.
• Maintained records, prepared reports, and composed correspondence relative to work.
• Train janitorial staff in job skills, proper cleaning methods, and use of equipment.
• Conducted inspections and investigated tenant complaints of the building to check for cleanliness, and advised subordinates of found conditions and methods of correction.
• Inspected equipment for cleanliness.
• Inspected the performance of the custodial staff on a regular basis.
• Developed work schedules making the most efficient use of personnel.
• Ordered and maintained inventory of janitorial supplies.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Informed customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times.