Audrey Lee
Pensacola,FL
Summary
Proven leader with expertise in operations management, team development, and performance improvement. Adept at enhancing productivity and customer satisfaction through strategic training initiatives and effective communication.
Results-oriented professional with a strong background in training and development. Skilled in problem resolution and fostering a positive work environment, consistently achieving improved team performance and customer loyalty.
Overview
11
11
years of professional experience
Work History
General Manager
Krispy Kreme Doughnuts
Pensacola, FL
04.2022 - Current
- Led operational strategies to enhance product quality and customer satisfaction.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Developed training programs for staff, improving team performance and service delivery standards.
- Implemented marketing initiatives that increased brand visibility and drove customer engagement.
- Oversaw compliance with health and safety regulations, ensuring a safe workplace for all employees.
- Monitored financial performance, analyzing data to inform budget adjustments and resource allocation.
- Fostered a positive work environment through effective communication and team-building activities.
- Interacted well with customers to build connections and nurture relationships.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Trainer/Assistant Store Manager
Krispy Kreme Doughnuts
Pensacola, FL
04.2015 - 04.2022
- Assisted in training new employees on operational procedures and customer service standards.
- Developed training materials to enhance learning outcomes for staff.
- Coordinated onboarding processes, ensuring consistency and adherence to company policies.
- Provided ongoing support and mentorship to peers during peak operational periods.
- Implemented best practices in food safety and quality standards during training sessions.
- Streamlined communication between trainers and management for improved workflow efficiency.
- Evaluated training effectiveness through feedback and performance assessments.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Housekeeping Room Attendant
Town Place Suites By Marriott
Pensacola, FL
05.2017 - 05.2018
- Maintained cleanliness and orderliness of guest rooms and common areas.
- Inspected rooms for adherence to quality standards prior to guest check-in.
- Collaborated with housekeeping team to ensure efficient workflow and timely room turnovers.
- Trained new staff on cleaning procedures, safety protocols, and equipment usage.
- Addressed guest inquiries and concerns regarding room conditions promptly and professionally.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
Education
Associate of Arts - Business Management
Pensacola State College
Pensacola, FL12-2028
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Training and development
- Motivation
- Performance improvement
Timeline
General Manager
Krispy Kreme Doughnuts
04.2022 - Current
Housekeeping Room Attendant
Town Place Suites By Marriott
05.2017 - 05.2018
Trainer/Assistant Store Manager
Krispy Kreme Doughnuts
04.2015 - 04.2022
Associate of Arts - Business Management
Pensacola State College