Audrey Lund
Taylor Ridge,IL
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Strong problem-solver with independent decision making to ensure a smooth and successful environment for staff and customers.
Overview
11
11
years of professional experience
Work History
Manager
Hope's Bridal
Davenport, IA
04.2022 - Current
- Oversees daily operations, ensuring adherence to company policies and procedures.
- Manage team scheduling to optimize staffing levels and enhance customer service.
- Develop training programs for new staff, improving onboarding efficiency and retention rates.
- Analyze sales trends to inform inventory management and product selection decisions.
Sales Associate
Cosmoprof
Moline, IL
04.2021 - 10.2022
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Conducted product demonstrations to educate customers on features and benefits of new items.
- Collaborated with team members to achieve sales targets and optimize store performance.
Hairstylist
JCPenney
Davenport, IA
03.2019 - 07.2021
- Delivered exceptional hairstyling services, enhancing client satisfaction and loyalty.
- Developed personalized hairstyle recommendations based on client consultations and preferences.
- Maintained cleanliness and organization of workstations to promote a welcoming environment.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Customer Service Representative
Hy-Vee
Milan, IL
04.2015 - 02.2020
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Cosmetology
Midwest Technical Institute
Moline, IL03-2019
High School Diploma -
Rockridge High School
Taylor Ridge, IL05-2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Shift scheduling
- Employee onboarding
Timeline
Manager
Hope's Bridal
04.2022 - Current
Sales Associate
Cosmoprof
04.2021 - 10.2022
Hairstylist
JCPenney
03.2019 - 07.2021
Customer Service Representative
Hy-Vee
04.2015 - 02.2020
Cosmetology
Midwest Technical Institute
High School Diploma -
Rockridge High School