Audrey Manson

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Trained and mentored new employees to maximize team performance.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
• Kept employees operating productively and working on task to meet business and customer needs.
• Trained new employees on company policies, procedures, and best practices for optimal performance.
• Helped store management meet standards of service and quality in daily operations.
• Enhanced customer satisfaction through effective conflict resolution and prompt service.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Responded to and resolved customer questions and concerns.
• Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
• Established positive rapport with customers and staff members alike through strong communication skills.
• Enforced company policies and regulations with employees.
• Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
• Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
• Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
• Streamlined inventory management processes to reduce waste and increase profitability.
• Completed cash and credit card transactions accurately using POS software.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated customer needs and feedback to drive product and service improvements.

Check the sign applications in system and hang in proper areas For the sales per week and monthly

• Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Checked and tested foods to verify quality and temperature.
• Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
• Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
• Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
• Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
• Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
• Designed and maintained menus to offer variety of high quality and consistency of dishes.