Audrey Marenger
Cornell,MI
Summary
Energetic Patient Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
29
29
years of professional experience
Work History
Paraprofessional
Escanaba Upper Elementary
Escanaba, Michigan
08.2024 - Current
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents and colleagues.
- Supervised small groups of students during instruction time.
Patient Coordinator
Catholic Social Services Of The Upper Peninsula
Escanaba, MI
08.2022 - 07.2024
- Coordinated patient appointments and maintained appointment schedule.
- Developed and implemented patient intake forms to ensure accurate information was collected.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Prepared patient charts prior to visits as well as updated records after each visit.
Paraprofessional
Gladstone Area Jr Highschool
Gladstone, MI
05.2021 - 08.2022
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
Patient Service Supervisor
UP Health Systems Escanaba
Escanaba , MI
04.2015 - 10.2020
- Developed and implemented patient services policies and procedures.
- Coordinated with healthcare providers to ensure quality care for patients.
- Monitored patient satisfaction surveys, identified areas for improvement, and developed plans for implementation.
- Provided training and guidance to staff on customer service standards and practices.
- Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
Medical Billing Representative
UP Health Systems Escanaba
Escanaba, MI
04.2007 - 04.2015
- Reviewed and processed medical insurance claims for accuracy, completeness and compliance with insurance regulations.
- Performed data entry of patient information into practice management software.
- Maintained accurate records of all billing activities in accordance with HIPAA standards.
- Resolved any discrepancies or errors in billing documents through research and negotiation with payers.
- Communicated regularly with patients to ensure timely payment of balances due.
- Reconciled accounts receivable on a regular basis and reported any discrepancies to the supervisor.
- Assisted patients in understanding their bills and provided guidance regarding payment options.
Patient Service Representative
UP Health Systems Escanaba
Escanaba, MI
09.1996 - 04.2007
- Verified insurance information, collected payments, and scheduled appointments.
- Provided customer service by answering patient questions and addressing concerns.
- Greeted patients upon arrival and directed them to the appropriate area.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
- Ensured all necessary paperwork was completed prior to patient visits.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
Education
Community Health Worker -
Everyday Life Consulting
Online 09-2024
Some College (No Degree) - Paralegal Studies
Gogebic Community College
Ironwood, MISkills
- Patient Care and Education
- Appointment Scheduling
- Insurance Verification
- Patient Care Coordination
- HIPAA Compliance
- Payment Collection
Affiliations
- Gladstone Robotics Mentor from 2014-2023 - Helped design robots, plan events, meals, assign tasks, etc.
Timeline
Paraprofessional
Escanaba Upper Elementary
08.2024 - Current
Patient Coordinator
Catholic Social Services Of The Upper Peninsula
08.2022 - 07.2024
Paraprofessional
Gladstone Area Jr Highschool
05.2021 - 08.2022
Patient Service Supervisor
UP Health Systems Escanaba
04.2015 - 10.2020
Medical Billing Representative
UP Health Systems Escanaba
04.2007 - 04.2015
Patient Service Representative
UP Health Systems Escanaba
09.1996 - 04.2007
Community Health Worker -
Everyday Life Consulting
Some College (No Degree) - Paralegal Studies
Gogebic Community College