Schquita Solomon
Stockbridge
Summary
Results-driven Human Resources professional with five years of experience in recruitment, onboarding, and employee relations. Facilitated organizational success through effective management of recruitment processes and implementation of HR strategies that enhance employee engagement. Developed standard operating procedures and training programs while ensuring compliance with industry standards across technology, finance, and healthcare sectors.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Post Op Care Technician
Enchanted Ego Experience
Atlanta
02.2023 - Current
- Implemented care instructions after surgery to ensure that the client's results were optimal.
- Coordinated and documented client and clinical care activities to ensure comprehensive support and compliance.
- Collected vital signs prior to treatment and afterwards.
- Developed personalized care plans to meet individual client health needs and optimize recovery outcomes.
- Provided compassionate care to client in a supportive environment.
- Built strong relationships with clients and families for optimized care satisfaction.
- Upheld quality assurance procedures to maintain client safety and satisfaction.
- Uphold quality assurance procedures to maintain client safety and satisfaction.
- Devised and implemented clinical protocols to ensure high-quality client care.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Communicated with clients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Used a variety of tools to complete lymphatic massage techniques and body contouring to produce the best results.
Tax Service Representative
ESC Financial
Macon
11.2004 - Current
Call Center Supervisor
Georgia Department of Revenue
Atlanta
05.2023 - 05.2024
Asset Management & Events Coordinator
MarketSource
Alpharetta
08.2021 - 04.2023
LG Retail Support Representative
MarketSource
Alpharetta
07.2021 - 04.2023
LG SPOT Representative
MarketSource
Alpharetta
01.2020 - 08.2021
- Wrote orders, prescriptions, created referral documents & faxed them to specialists to see our patients.
- Led talent acquisition initiatives, developing recruitment strategies for diverse roles across finance, technical, and leadership levels.
- Conducted weekly employee meetings to provide HR updates and foster open communication.
- Managed HR compliance efforts, including HIPAA, OSHA, and federal tax regulations.
- Created and implemented employee schedules, conducted performance reviews, and addressed workplace conflicts.
- Operated in dynamic, high-volume environments to provide skilled assistance to customers each day.
- Offered strong customer service skills, keeping customers satisfied
- Trained and supervised new representatives on customer service training, including zero script recitation, conflict resolution, and data entry practices
- Designed and implemented updates, features, and applications for new and existing procedures
- Researched and remediated vulnerabilities and found solutions to increase application security and performance
- Developed a reputation for prompt, efficient service with a high level of accuracy
- Offered strong customer service skills, keeping customers satisfied
- Recruited and hired replacement representatives
- Handled each day, engaging with customers in a friendly, courteous, and professional manner
- Supervised, aided in their training, and ensured that customer service standards were met
- Managed a team of agents who handled a large volume of calls and worked to ensure that the quality of service provided was consistently high
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Supported HR functions by maintaining employee records, managing communications, and addressing team concerns.
- Assisted with the onboarding of new employees, ensuring a seamless transition into their roles.
- Collaborated with management to resolve workplace conflicts and improve team dynamics.
- Managed recruitment and onboarding for 45+ representatives, providing lifecycle support and ensuring compliance with organizational policies.
- Developed and implemented training programs to improve employee performance and satisfaction.
- Enhanced operational efficiency by revising workflows and creating SOPs, saving $50,000 annually.
- Partnered with leadership to address performance issues and develop individualized improvement plans.
- Conducted regular audits of employee processes, ensuring adherence to policies and compliance standards.
- Facilitated employee training programs, mentoring new hires to ensure adherence to company policies and job expectations.
- Monitored performance metrics and provided constructive feedback to improve team productivity.
- Organized team meetings to communicate HR updates and address employee concerns.
Customer Support Manager
Verizon Wireless
Alpharetta
01.2013 - 12.2020
- Supervised team of 15+, conducting performance reviews and coaching sessions to enhance team capabilities.
- Managed recruitment efforts, interviewing and onboarding new hires to align with organizational goals.
- Conducted employee training sessions, leading to 10% increase in retention and workplace satisfaction.
- Established and enforced HR policies, promoting compliance and equity within the workplace.
Education
Bachelor of Science - Marketing
Macon State College
Macon05-2012
Associate of Arts - Medical Assistant
American Professional Institute
Macon05-2009
Skills
- Patient Management Systems
- Patient Care Coordination
- Patient safety monitoring
- Patient education
- Patient Care Education
- Healthcare Compliance
- HIPAA compliance
- Patient Consent Management
- Clinical staff support
- Clinical Protocol Compliance
- Workflow Improvement
- Clinical Research Support
- Talent acquisition
- Onboarding
- Training
- Team Development
- Resource Allocation
- Team collaboration
- Conflict resolution
- Medical database expertise
- Clinical Protocol Compliance
Certification
- Registered Medical Assistant
- BLS Certified
- Licensed Property & Casualty Insurance Agent
Timeline
Call Center Supervisor
Georgia Department of Revenue
05.2023 - 05.2024
Post Op Care Technician
Enchanted Ego Experience
02.2023 - Current
Asset Management & Events Coordinator
MarketSource
08.2021 - 04.2023
LG Retail Support Representative
MarketSource
07.2021 - 04.2023
LG SPOT Representative
MarketSource
01.2020 - 08.2021
Customer Support Manager
Verizon Wireless
01.2013 - 12.2020
Tax Service Representative
ESC Financial
11.2004 - Current
Bachelor of Science - Marketing
Macon State College
Associate of Arts - Medical Assistant
American Professional Institute