Audrey Martin
Chino,United States
Summary
Seasoned Customer Sales Representative with relevant background in customer service and sales. Skilled at building strong relationships, identifying client needs, and closing deals. Notable strengths include problem-solving abilities, communication skills and team collaboration. Proven success in achieving customer satisfaction and contributing to company growth.
Overview
4
4
years of professional experience
Work History
Customer Sales Representative
Fitness 19
Chino, CA
09.2022 - Current
- Maintained an accurate database of customer information including contact details, purchase history, and preferences.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Audited customer account information to identify issues and develop solutions.
- Gave customers quotes based on potential sales.
- Identified customer needs by asking questions and advising on best solutions.
- Processed customer account changes with proprietary software.
- Identified new business opportunities through networking and cold calling.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Developed strong relationships with clients through effective communication.
- Greeted and assisted customers to foster positive experiences.
Restaurant Hostess
Dennys Corp
Chino, CA
03.2021 - 09.2022
- Managed reservations, waitlists, and special requests for large parties.
- Upsold appetizers, drinks, desserts. when appropriate.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
Education
Associate of Science - Kinesiology
Chaffey College
Rancho Cucamonga, CA05-2026
Skills
- Complaint resolution
- Account management
- Sales presentation
- Customer needs assessment
- Hospitality and accommodation
- Patience and resilience
References
References available upon request.
Timeline
Customer Sales Representative
Fitness 19
09.2022 - Current
Restaurant Hostess
Dennys Corp
03.2021 - 09.2022
Associate of Science - Kinesiology
Chaffey College