Audrey Matta
Nancy Nevarez
Odessa,TX
Summary
Trained service advocate with several years of experience in helping others. Adequate decision-making and time management skills. Able to handle escalated issues and can adapt quickly and remains calm under pressure in stressful circumstances. Built good rapport with my customers and my community through church and volunteering activities to help raise money for those who cannot help themselves.
Hoping to become employed with the combination of my prior skills and education in order to work towards my future career in helping others.
Work History
Service Advocate
- Resolved customer issues by coordinating with relevant departments to achieve timely solutions.
- Processed customer returns and exchanges at the service desk, enhancing overall customer experience.
- Assisted customers with merchandise inquiries and concerns, ensuring satisfaction.
- Process payments and checkout guests at registers.
- Prep and deliver curbside orders in a timely manner.
- Maintain the store's cleanliness.
Education
Some College (No Degree) - Nursing
Skills
Customer service background
Call handling
Customer engagement
Product knowledge
Attention to detail
Grad cords: Avid
Honors AP
top 10% class rank
first generation
Microsoft Office Suite Typing certification/ computer skills
Time management
Complex Problem-solving
Teamwork and collaboration
Works well under pressure
Effective communication
Conflict resolution
Timeline
Service Advocate
Nancy Nevarez
08.2026 - CurrentRead More
University of Texas Permian Basin
Some College (No Degree) from Nursing
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Permian High School
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