Audrey Mirvil
Lauderhill,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CustomerService position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
DebtCleanse Group Legal Services
01.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Nations Benefits
12.2022 - 12.2023
- Investigated and resolved accounting, service and delivery concerns.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Care Representative
Hilton Restaurant People
11.2014 - 12.2022
- Logged call information and solutions provided into internal database.
- Maintained up-to-date knowledge of product and service changes.
- Assisted call-in customers with questions and orders.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Arts - Hospitality And Culinary
Le Condon Bleu College of Culinary Arts -
Miami, FL11.2012
Skills
- Customer Relations
- Oracle EnterpriseOne
- CRM Software
- Quality Assurance Controls
- Computer Skills
- French Fluency
Languages
French
Full Professional
Timeline
Customer Service Representative
DebtCleanse Group Legal Services
01.2023 - Current
Customer Service Representative
Nations Benefits
12.2022 - 12.2023
Customer Care Representative
Hilton Restaurant People
11.2014 - 12.2022
Bachelor of Arts - Hospitality And Culinary
Le Condon Bleu College of Culinary Arts -
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