Audrey Mitchell
Indianapolis,IN
Summary
Experienced and driven Clinic Manager with over 6 years of leadership in healthcare. A highly adaptable and self-motivated professional with a demonstrated ability to communicate and collaborate effectively across all levels of medical and administrative teams.
Overview
3
3
years of professional experience
Work History
Satellite Director
Associated Orthodontists
01.2023 - Current
- Greeting patients and scheduling appointments
- Coordinating with other other healthcare providers
- Processing patients insurance claims and verifying coverage
- Ensuring compliance with HIPAA and other regulations
- File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
- Preparing and submitting reports to management
- Training and supervising staff members
Practice Manager
Heartland Dental
05.2021 - 01.2023
- Lead and train clinicians and providers to ensure exceptional patient care and experiences
- Optimize schedules to support efficient delivery of care
- Work within budget guidelines to maintain supported office profitability
- Manage accounts receivables including timely and accurate insurance claim processing and patient billing
- Assist patients with applying for credit and other financial assistance
- Coordinate daily team huddles, weekly team meetings and quarterly practice business meetings
- Provide ongoing feedback, training and annual performance & salary reviews for team members within the practice
- Oversee all office management tasks to ensure smooth operations
Education
Bachelor's - Hospitality and Tourism Management
Purdue University
12.2016
Adams Central High School
06.2011
Skills
- Caring Leadership and Patient Care
- Supportive Staff Training and Development
- Active Listening with Compassion
- Effective Communication
- Conflict Resolution with Empathy
- Patient-Centered Organization
Timeline
Satellite Director
Associated Orthodontists
01.2023 - Current
Practice Manager
Heartland Dental
05.2021 - 01.2023
Bachelor's - Hospitality and Tourism Management
Purdue University
Adams Central High School